Service Shift Manager

Title:
Service Center Manager

Travel Required:
Up to 20% of the time

Location:
Phoenix, AZ

Job Description

• Managing significant repairs and overhauls on time, to standard, and within agreed budgets for specific maintenance and overall department budgets.

• Ensure the fleet's timely maintenance, availability, and reliability for deployment.

• Ensure accuracy of Fleet Readiness, utilization, inventory, and other related information.

• Responsible for Fleet test and turn.

• Ensure completion of PM servicing & oil sampling.

• Drive Retrofit and checklist completions.

• Accountable for Parts supply and core returns.

• Support the serialized Physical Assets Verification (twice yearly) exercises and ensures consistency of data in Movex and fixed asset registers.

• Accountable for delivery on all key operations metrics such assets in service, on-time service completions, etc.

• Drive HSE issues through high personal involvement and visibility.

• Develop strong working relationships and good communications with stakeholders.

• Audit and make recommendations to ensure that all facilities are operated and maintained in line with the Company's Global Service Centre Management Standards.

• Responsible for technician supervision and deployment through planning and scheduling.

Must-Haves

• Management of Technicians

• Service Center experience

• Knowledge of Power Generation, Coolers, Chillers

• Experience running a $10 million service center

Nice-To-Haves

• Strong KPI experience for service personnel

• Financial Budgeting and Profit and Loss

• Leadership skills running service center

• Managing service technicians and equipment

Education

• Minimum of an associate degree or relevant experience.

• 5-10 years' experience in planning, forecasting and managing service centers.

• ERP and CRM knowledge

• Professional and effective communication skills with a high level of self-motivation, energy, accountability, and commitment

• Ability to prioritize and respond with the appropriate sense of urgency.

• Proven Customer focus with a strong sense of urgency for creative solutions.