More jobs:
Personal Lines Manager
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-03-04
Listing for:
The MJ Companies
Full Time
position Listed on 2026-03-04
Job specializations:
-
Management
Operations Manager, Client Relationship Manager
Job Description & How to Apply Below
The Person al Lines Manager is a newly created role designed to scale and optimize the operational execution of the Personal Lines business unit. This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.
This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.
Key Responsibilities
1. Day-to-Day Team Leadership & Execution
- Serve as the primary point of contact for Personal Lines service staff and support teams
- Assign, prioritize, and monitor workloads to ensure efficiency and balance
- Ensure service standards, response times, and internal SLAs are consistently met
- Support onboarding, training, and ongoing performance expectations for team members
- Provide guidance and real-time problem-solving to keep operations running smoothly
- Oversee the quality, consistency, and timeliness of client servicing, with sensitivity to HNW/UHNW client expectations
- Step in to manage escalations or complex service issues as needed
- Ensure white-glove service standards are upheld across all client touchpoints
- Coordinate proactively with internal teams to deliver timely, seamless client service
- Own, document, and maintain standard operating procedures (SOPs) for Personal Lines operations
- Ensure processes are followed consistently and refined as the business evolves
- Identify opportunities for efficiency through process improvement, automation, or outsourcing
- Partner with leadership on system enhancements and operational improvements
- Act as the operational liaison
- Ensure clean handoffs, clear expectations, and defined accountability across all stakeholders
- Absorb operational decision-making that does not require executive involvement
- Ownership of daily task management, internal follow up, routine service escalations
- Active Property & Casualty insurance license
- Experience working with HNW/UHNW client segments
- High attention to detail with the ability to see the big picture
- Confident, independent decision-maker
- Ability to remain organized and proactive under pressure
- Prior team lead or management experience
- Familiarity with process improvement, SOP development, and service optimization
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×