Chief Operating Officer HT

Position: Chief Operating Officer [HT-967891]
STRESSLESS REMODELING

CHIEF OPERATING OFFICER

THE PERSON

Are you a strategic operator who thrives on turning vision into executable plans? Do you have a track record of scaling teams, systems, and infrastructure in a high-growth environment? Are you energized by leading through complexity while maintaining a relentless focus on customer experience and operational excellence? If you bring disciplined leadership, data-driven decision-making, and a passion for building sustainable, scalable businesses, we want to talk to you!

Our ideal COO is:

* A builder of outcomes, not excuses:
You take full accountability and no excuses or passing the buck. When problems arise, you move quickly, take control, and deliver solutions. You're known for following through on every commitment and holding the team to the same high standard. In an industry where execution is everything, your word means measurable results on time, on budget, and built to exceed client expectations.

* A clear communicator and pulse of the people:
You speak with clarity, listen with intent, and bring alignment across teams. Your presence builds trust, boosts morale, and inspires people to do their best work. Your experiences and relationship networks have you prepared with a playbook to hit the ground running for success.

* Operationally disciplined with strong financial acumen:
You understand how day-to-day decisions impact the bottom line. With a sharp eye on metrics and budgets, you drive efficiency while ensuring operational excellence.

* Agile, solutions-oriented, and process-minded under pressure:
Change doesn't derail you-it sharpens your focus! You're adaptable and forward-thinking, able to pivot when needed while staying grounded in structure. You value well-designed processes and understand that lasting solutions come from balancing flexibility with disciplined, methodical execution.

* Grounded, ego-free, and loyal to the mission:
You're not in it for the title, you're in it for the team and the result. You respect the vision and leadership, and you shine in a collaborative setting grounded in shared values.

As our ideal COO, you embody a rare balance of strategic vision and hands-on leadership. You drive growth while staying deeply connected to the people and purpose behind the work. You lead with care, treating the team like family, backing others up, and fostering a culture of trust and respect. With an ambitious mindset and a solution-first approach, you simplify complexity, tackle challenges head-on, and never stop pushing the business, and yourself forward!

This role will be instrumental in elevating Stress Less Remodeling by sharpening operations, aligning teams, and unlocking the next level of growth.

RESPONSIBILITIES

The responsibilities of the COO position include, but are not limited to:

* Oversee Day-to-Day Operations:
Lead the daily execution of all business functions, including production, procurement, team management, and internal meetings (L10s, one-on-ones, and group sessions). Ensure alignment across departments and drive accountability at every level of the organization.

* Implement Vision and Remove Barriers:
Translate and deploy the President's vision into actionable strategies. Own the business plan execution, remove operational obstacles, ensure compliance with contracting regulations and licensing requirements, and maintain alignment between long-term vision and day-to-day results.

* Drive Financial and Strategic Performance:
Collaborate with the President to develop and execute strategic plans tied to revenue growth, profitability, and operational efficiency. Lead financial planning efforts and manage key metrics including revenue targets, net operating income, and overall budget performance.

* Lead and Develop the Executive Team:
Manage, coach, and retain a high-performing leadership team. Provide structure, clarity, and consistency through the implementation of systems, processes, SOPs, playbooks, and leadership development - all while working closely with field leadership and installation managers to align execution.

* Use Data to Drive Decisions and Deliver Outcomes:
Build a culture of accountability through…