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SLA-Driven Call Center Operations Manager

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-02
Job specializations:
  • Management
    Operations Manager
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A federal services firm in Phoenix, Arizona is looking for a Call Center Operations Manager to oversee daily call center functions. Responsibilities include managing workflows to improve efficiency, ensuring compliance with federal standards, and training staff. The ideal candidate will have strong project management skills, a background in IT or related fields, and several years of management experience. A bachelor's degree is required, with preferences for PMP or ITIL certification.

Competitive salary range is between $111,400 and $150,000.
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