Municipal Client Service Manager- Transportation- Arizona

Client Service Manager
- Transportation
- Arizona

PHOENIX, AZ, United States

Help us build the future and we’ll help you build a rewarding and purposeful career.

Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working toward the same goal. Join a team that brings inspirational architecture, landscapes, towns capes and places to our world, and we’ll provide you unlimited space to grow.

You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes.

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve.

Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market‑focused, and rooted in long‑term partnerships with cities, counties, and local agencies.

To help lead this next chapter, we are seeking Client Service Managers (CSM) – Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

Client Service Managers are viewed as a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.

AT GHD, our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

As a Client Service Manager for Transportation Clients in Phoenix, AZ and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision‑makers and influencers.

• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long‑term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.

• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.

• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi‑party communications when needed to resolve issues and advance strategic initiatives.

• Client portfolio health.
• Opportunity pipeline.
• Bookings targets.

• Customer Relationship Management (CRM) Data:
  Oversee CRM implementation, maintenance and continuous improvement.
• Personal Capability Building:
  Act as subject matter expert in technology, policy, regulation or operational management. Maintain external accreditations and ongoing professional development.
• Key Account Management:
  Ensure quality service and profitable growth by managing complex customer relationships or a small team of account managers.
• Customer Relationship Development / Prospecting:
  Build and execute relationship plans for strategic, complex potential accounts at local and national levels.
• Customer Needs Clarification:
  Consult with customer representatives at different levels to identify required outcomes, leveraging internal specialists and data…