US_TTS Manager

Overview

Manager - 180002S2

Provides leadership day-to-day for TS Team; taking actions to ensure the availability and development of talent needed to meet current and future organizational needs. Sets clear, measurable performance expectations. Drives operational excellence and highest levels of customer service; fostering a customer centric environment where the customer perspective is central to the activity and thinking of the department. Ensures adherence to operating standards.

Ensures proper staffing levels to maintain all deliverables of the client’s offering are provided. Implements necessary training and staff development based on the client’s service standards. Collaborate with CWT Program Manager to develop solutions to client requirements and needs. Creates a culture of passion around delivering the ultimate customer experience through engagement and empowerment in work with colleagues and staff.

Communicates with staff at all levels to ensure knowledge of progress, gaps in performance, and link of individual contributions to overall business objectives. Makes recommendations to improve the profitability of the operation. Collaborates with Managers in other areas of CWT to share best practices /standard procedures, identify opportunities for improvement, and work together to better serve the customer and engage the workforce.

Act as a role model to create an agile, change-adept department. Systematically approach issues, opportunities and recommendations with a spirit of curiosity and open-mindedness. Develop and maintain respectful, collaborative relationships and effective teams within own workgroup and across organizational boundaries. Manage change at all levels of the organization in a positive and productive manner. Stimulate innovation and continuous improvement by inspiring self and team to stretch beyond what they think can be done.

Create a culture that fosters and rewards energy, passion, and challenging the status quo. Simultaneously think strategically and act tactically. Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Comfortable working independently and well organized in an ambiguous, rapidly changing environment.

High sense of urgency to meet deadlines/contract obligations

• Provides leadership day-to-day for TS Team; taking actions to ensure the availability and development of talent needed to meet current and future organizational needs.
• Sets clear, measurable performance expectations.
• Drives operational excellence and highest levels of customer service; fostering a customer centric environment where the customer perspective is central to the activity and thinking of the department.
• Ensures adherence to operating standards.
• Ensures proper staffing levels to maintain all deliverables of the client’s offering are provided.
• Implements necessary training and staff development based on the client’s service standards.
• Collaborate with CWT Program Manager to develop solutions to client requirements and needs.
• Creates a culture of passion around delivering the ultimate customer experience through engagement and empowerment in work with colleagues and staff.
• Communicates with staff at all levels to ensure knowledge of progress, gaps in performance, and link of individual contributions to overall business objectives.
• Makes recommendations to improve the profitability of the operation.
• Collaborates with Managers in other areas of CWT to share best practices /standard procedures, identify opportunities for improvement, and work together to better serve the customer and engage the workforce.
• Act as a role model to create an agile, change-adept department.
• Systematically approach issues, opportunities and recommendations with a spirit of curiosity and open-mindedness.
• Develop and maintain respectful, collaborative relationships and effective teams within own workgroup and across organizational boundaries.
• Manage change at all levels of the organization in a positive and productive manner.
• Stimulate innovation and continuous…