Regional Director of Operations

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. Description

The Regional Director of Operations will be responsible for overseeing the operational, financial, and staff development activities across multiple branches within the state of Arizona. This role is pivotal in ensuring that each branch operates efficiently, meets financial goals, and maintains high standards of patient care and satisfaction. Reporting to the Chief Operating Officer (COO), the Regional Director will provide strategic leadership, drive process improvements, and ensure compliance with healthcare regulations.

Reports To:

Chief Operating Officer (COO)

Direct Reports:
Practice leadership within assigned regions

State of Arizona

• Operational Oversight
  • Branch Management:
    Supervise and manage day-to-day operations of all branches within the region to ensure efficiency and compliance with company policies.
  • Process Improvement:
    Identify areas for operational improvement and implement best practices to enhance productivity and patient care.
  • Resource Allocation:
    Ensure optimal allocation of resources, including staff, equipment, and facilities, to meet operational demands.
• Financial Management
  • Budget Oversight:
    Develop, manage, and oversee branch budgets, ensuring financial targets are met or exceeded.
  • Financial Reporting:
    Prepare and present financial reports, including variance analysis and forecasting, to senior management.
  • Cost Control:
    Implement cost‑saving measures without compromising quality of care or operational efficiency.
• HR Management
  • Recruitment and Onboarding:
    Assist with recruitment and onboarding of new staff members.
  • Employee Relations:
    Address routine HR issues such as conflict resolution, employee grievances, and disciplinary actions.
  • Compliance:
    Ensure all HR practices comply with federal, state, and local employment laws.
• Staff Development
  • Leadership Development:
    Mentor and support practice leadership.
  • Training Programs:
    Develop and implement training programs.
  • Performance Management:
    Conduct performance evaluations and provide constructive feedback.
• Compliance
  • Regulatory Adherence:
    Ensure all branches comply with federal, state, and local healthcare regulations.
  • Policy Implementation:
    Develop and enforce policies and procedures.
  • Audit Readiness:
    Prepare for and participate in internal and external audits.
• Patient Satisfaction
  • Patient
    
    Experience:
    
    Monitor patient satisfaction scores and implement initiatives.
  • Feedback Systems:
    Establish and maintain systems for collecting and responding to patient feedback.
  • Quality Care:
    Ensure branches provide high‑quality care that meets or exceeds patient expectations.
• Strategic Planning
  • Growth Initiatives:
    Contribute to development and implementation of strategic plans.
  • Market Analysis:
    Conduct market analysis to identify opportunities.
  • Partnership Development:
    Build and maintain relationships with key stakeholders.
• Quality Improvement
  • Continuous Improvement:
    Lead quality improvement initiatives.
  • Benchmarking:
    Utilize benchmarking data to set performance standards.
  • Innovation:
    Foster a culture of innovation and encourage adoption of new technologies.

Qualifications

• Education:
  
  Bachelor's degree in Healthcare Administration, Business Administration, or related field. Master’s degree preferred.
• Experience:
  
  Minimum of 5 years in a healthcare management role, preferably within a multi-location practice.
• Skills:
• Strong leadership and managerial skills.
• Excellent financial acumen.
• Exceptional communication and interpersonal skills.
• Ability to develop and implement strategic plans.
• Proficiency in healthcare management software and Microsoft Office Suite.
• Certifications (e.g., FACHE, CMPE) are a plus.
• Other Requirements:
• Ability to travel between branches as needed.
• Strong problem‑solving and decision‑making abilities.
• Commitment to high standards of patient care and ethical practice.

Performance Metrics

• Achievement of financial targets for the region.
• Patient satisfaction scores.
• Staff engagement and retention rates.
• Compliance with healthcare regulations.
• Successful implementation of strategic initiatives.

• Executive

• Full-time

• Management and Manufacturing

• Medical Practices