Senior Director, Case Installations

Overview

The Case Installations team oversees end-to-end implementation for new and renewing employer groups, ensuring seamless onboarding and compliance across fully insured, ASO, and Group Medicare products. The Senior Director, Case Installations, reports to the VP, Commercial Growth and Strategy, and will lead a high-performing organization responsible for strategic design, operational execution, and continuous improvement of group installation processes. This role is critical to delivering a best-in-class client experience and meeting aggressive timelines during peak periods.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Lead a high-performing organization responsible for strategic design, operational execution, and continuous improvement of group installation processes. This role is critical to delivering a best-in-class client experience and meeting aggressive timelines during peak periods.

• Requires a college degree or equivalent experience and minimum 12 years prior relevant experience, including 6 years of management experience
• Requires expertise in large-scale group installations across multiple health insurance product types (ASO, Shared Advantage, Fully Insured, Medicare, Dental & Vision), systems integration, and process automation
• Requires experience with enterprise platforms such as Salesforce is essential, along with a proven track record of designing and executing complex onboarding workflows
• Strong knowledge of compliance, influence and cross-functional coordination is critical
• Expertise in process optimization, change management, and stakeholder engagement, along with a proven track record of designing and executing complex onboarding workflows
• Strong business acumen with the ability to translate strategy into execution
• Adept at influencing and driving change across matrixed-teams in a fast-paced, deadline driven environment