Associate Team Leader

Overview

Associate Team Leader at H&R Block. You will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin with a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
• High school diploma / equivalent or higher

• Experience supervising or managing people
• Benefits may include Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan; various discounts on everyday items and services;
  Wellness and support programs

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a diverse team. We offer an exceptional work environment recognized on Best Companies lists and provide opportunities for colleagues to grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

We invest in our people by supporting their total well-being with programs focused on health, wellbeing and financial wellness.

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