Assistant Manager

Company Description

At Drybar, we're all about one thing — blowouts! With over 140 shops (and growing!) across the U.S., we've built our brand around making people feel like their best selves. From our signature in‑shop experience to our award‑winning line of styling products and tools, everything we do is designed to make every day a good hair day.

Our philosophy is simple — peace, love, and blowouts. Drybar Arizona operates independently from Drybar Products LLC and Helen of Troy brands, but we're proud to share the same mission: to bring confidence and joy through great hair.

Assistant Shop Manager – Job

The Assistant Shop Manager helps oversee all shop functions and leads the team in delivering the Drybar Experience. This role supervises shift operations, leads the client experience, trains and develops staff, assists with hiring and onboarding, manages inventory workflows, supports scheduling and labor management, and handles client and team escalations with professionalism. The Assistant Manager is a cultural leader, a sales driver, and a key operational partner to the Shop Manager.

Client Experience Leadership

• Lead the client journey from check‑in through check‑out, ensuring Drybar standards are met every single time.
• Resolve escalated client concerns and provide consistent, policy‑aligned service recovery.
• Coach Stylists and Bartenders in real time to maintain hospitality, pacing, and professionalism.

Team Leadership, Coaching & Accountability

• Oversee daily staffing, floor flow, client assignments, and break schedules.
• Provide in‑the‑moment coaching, correction, and redirection to maintain expectations and standards.
• Conduct follow‑up conversations and assist with performance documentation.
• Mentor team members and model strong, consistent leadership behavior.
• Support hiring, interviewing, and selection of front desk staff (Bartenders).

Training & Development

• Train new Bartenders on systems, guest experience, and Drybar standards.
• Support skill development in guest communication, sales, add‑ons, membership selling, and time management.
• Ensure all new hires understand handbook policies, non‑negotiables, and shop procedures.

Sales & KPI Ownership

• Actively promote awareness of shop goals (Memberships, Add‑Ons, SPC, Retail, Client Count).
• Lead sales coaching conversations throughout the shift and maintain a motivating environment.
• Ensure all promotions are executed correctly and consistently communicated.
• Review daily/weekly performance metrics and partner with the Shop Manager to build improvement plans.

Operational Excellence

• Manage books in Booker, ensuring proper pacing, coverage, and client flow.
• Maintain adherence to all company policies, including timekeeping accuracy.
• Ensure shop cleanliness, readiness, and organization at all times.
• Ensure team follows safety practices, emergency procedures, and compliance regulations.
• Address or elevate incidents, injuries, or serious client concerns appropriately.

Inventory & Supply Management

• Oversee daily supply checks and restocking.
• Assist with ordering inventory and supplies when requested or in the Shop Manager's absence.
• Support monthly inventory counts to ensure accuracy and cost control.
• Maintain consistent back bar and station readiness.

Administrative Responsibilities

• Assist with scheduling support, labor planning conversations, and shift coverage decisions.
• Support paperwork, reporting, documentation, and follow‑up tasks delegated by the Shop Manager.
• Participate in leadership meetings and trainings.

Recruiting, Onboarding & Culture

• Assist with candidate screening, interviewing, and giving hiring feedback.
• Support new hire onboarding, orientation flow, and first‑week success tasks.
• Lead by example and reinforce Drybar's Heart & Soul values through daily actions.
• Support team morale by celebrating wins, recognizing strong performance, and promoting a positive shop environment.

Additional Responsibilities

• Serve as acting shop manager in the Shop Manager's absence, when delegated.
• Perform other duties as assigned.
• Supervise Bartenders and Stylists on assigned shifts and act as the in‑shop leader…