Regional Operations Manager

Overview

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. We support over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states. Our animal‑health brand, Lovet, operates a growing family of animal hospitals in Arizona and Illinois, offering outstanding patient care and client service across 24 collaborative hospitals.

Regional Operations Manager – Lovet Pet Health Care, Phoenix, AZ

Base Pay Range: $125,000‑150,000 annually with monthly bonus. Benefits include paid time off, health, dental, vision, and a 401(k) savings plan with match.

• Directly supervises hospital managers and supervisory staff.
• Serves as a business partner, coach, and mentor for DVM owners, medical directors, associate veterinarians, and hospital management.

• Acts as a brand ambassador, consistently exhibiting Lovet’s core values and fostering a strong workplace culture.
• Collaborates with the HR business partner to manage staff performance and implement performance‑management programs.
• Manages daily hospital activities using key performance metrics to ensure optimal clinical care and operating results.
• Ensures client satisfaction goals are exceeded through superior service initiatives.
• Provides ongoing training on client education best practices and cost confidence.
• Analyzes operational KPIs—including financial, budgetary, people, culture, and client‑satisfaction data—to inform decisions.
• Improves hospital profitability, cash flow, and quality of patient/client services while executing growth initiatives.
• Works with hospital leadership to meet workforce planning and scheduling needs.
• Under the VP of Operations, implements short‑term and long‑range plans and budgets, reporting outcomes.
• Ensures compliance with local, state, and federal safety and operating standards.
• Optimizes expense, product selection, and inventory management.
• Keeps stakeholders informed on general and specific business conditions related to operational issues.
• Participates in local marketing efforts as needed.
• Identifies training opportunities in collaboration with the HR business partner and provides resources for implementation.
• Builds strong relationships between leadership, staff, and the business office.
• Oversees technology equipment and infrastructure maintenance, training, and vendor relationships.
• Develops, reviews, and revises operational policies and procedures.
• Provides advice and counsel to department heads, leadership, and staff on operational programs and policies.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Strong knowledge of healthcare operations principles and practices.
• Understanding of state and federal labor laws and regulations.
• Ability to compose and present comprehensive reports.
• Skill in planning, organizing, and delivering training to diverse employee groups.
• Excellent organizational and time‑management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Proficiency with Microsoft Office Suite or related software.

• Bachelor’s degree in Business Administration or a related field is preferred.
• Experience in Veterinary Medicine.
• 5+ years of progressive healthcare operations management experience; multi‑site experience highly preferred.

• Seniority level:
  Director
• Employment type:
  
  Full‑time
• Job function:
  Management
• Industry: Veterinary Services