Court Results Manager

About Blitt and Gaines, P.C.

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions.

With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.

Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence

Court Results Manager

The Court Results Manager oversees the team responsible for documenting all court results, processing court orders and court notices while ensuring file movement to the proper next action for all nine (9) states. This includes handling escalations, ensuring all training guides and procedures are up to date, as well as continuous communication with management and attorney teams.

• Manage day-to-day department operations.
• Analyze current staff, new hires, and staffing needs.
• Oversee volume for court results for all states – assign volumes and territories to each individual representative.
• Develop goals and KPI’s for team members.
• Review the team’s progress with daily lists (Stoplight).
• Ensure owners of reports are utilizing them and escalating issues identified.
• Report defects and develop root cause analysis.
• Respond to audit deliverables, findings, or inquiries related to Court Results.
• Maintain or draft the Court Results Work Standards.
• Train and coach team members on compliance and firm process flows.
• Oversee volume of assigned work going to vendors and ensure alignment with procedures and production numbers.
• Conduct staff reviews and performance improvement plans.
• Review and approve employee punch times, request offs, and overtime requests.
• Work with attorneys to discuss changes to forms, documentation or procedures.
• Maintain strong working relationships with all state managing attorneys to ensure processes align with civil procedure in all states.
• Audit the court results process for all states to ensure procedures and timelines are followed.
• Propose improvements on policies to management.
• Update training guides.
• Help with other projects on an as-needed basis.

• Participate in weekly meetings to roll up volume, performance, issues, defects, process update requests and highlight team achievements.
• Ensure control reports and defects are documented timely and issues are solved promptly.
• Review processes and procedures to identify gaps and opportunities for efficiencies and improvement.
• Conduct monthly capacity planning and KP‑analysis sent to the Director.

• Competitive base pay
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive health, dental, vision, and life insurance
• Short‑Term Disability
• 401(k) retirement plan
• Profit sharing
• Professional growth and advancement opportunities