Escrow Support Supervisor

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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The Escrow Processing Supervisor is a key leadership role responsible for managing a centralized, high-volume production team that supports the initiation and closing of residential escrow transactions. Reporting directly to the Escrow Support Manager, this position leads daily operations, ensures compliance and quality, and drives performance in a deadline‑driven environment with frequent volume fluctuations.

This role plays a critical role in relieving branch teams of intensive clerical workload, improving turnaround times, and supporting exceptional customer service. It is best suited for a resilient, hands‑on leader who thrives in fast‑paced environments, is comfortable making decisions under pressure, and can balance operational demands with strong people leadership.

• Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment.
• Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs).
• Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines.
• Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues.
• Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements.
• Partner with branch teams to communicate expectations, process updates, and quality standards.
• Prepare and present production, quality, and performance reports to leadership.
• Interview, hire, onboard, train, and develop team members.
• Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed.
• Lead change initiatives related to process improvements, system updates, or workflow adjustments.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Serve as the primary point of accountability for team performance during peak volume and deadline‑sensitive periods.
• Make real‑time decisions to mitigate risk, manage bottlenecks, and maintain service commitments.
• Proactively identify trends impacting productivity, quality, or morale and implement corrective actions.
• Maintain team engagement and professionalism during high‑stress production cycles.

• This role operates in a high-demand, production‑driven environment with strict deadlines.
• Extended hours and overtime are frequently required during peak periods (e.g., month‑end, quarter‑end, and volume surges).
• Workload intensity may fluctuate based on market conditions and transaction volume.
• Flexibility in scheduling is required to meet operational needs and service commitments.
• 100% on‑site work environment.

• High School Diploma or equivalent required.

• 3-5 years of directly related experience in escrow processing or loan closings.
• Minimum of 2 years of experience in a lead or supervisory role within a production environment.
• Experience managing high-volume workflows with strict deadlines.
• Familiarity with P&L statements and operational cost awareness preferred.

• Strong leadership skills…