Director of Culture and Change Management

Overview

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Director of Culture & Change Management reports to the Vice President, Talent Experience and leads enterprise-wide culture, organizational transformation, and leadership development initiatives. This role integrates change management, organizational development, and leadership learning to create an environment where employees are engaged, leaders are empowered, and the credit union is equipped to navigate change with agility and purpose.

The Director partners closely with executives, HR leadership, and business leaders to embed the credit union's values into daily practices and ensure change initiatives are delivered with clarity, consistency, and measurable impact. This leader also oversees leadership and management development programs, building capability that sustains transformation.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.

• Lead the enterprise change management strategy, including frameworks, playbooks, and tools for consistent adoption of change.
• Partner with executives and project leaders on strategic initiatives (acquisitions, system launches, organizational redesigns) to ensure effective communication, adoption, and sustainability.
• Coach leaders on their role in change, building accountability and ownership for outcomes.
• Monitor readiness, adoption, and impact of change initiatives, sharing insights with executives and the board.

• Champion the credit union's values and embed them into leadership, people practices, and associate experience.
• Drive culture-shaping initiatives that strengthen trust, empowerment, and accountability.
• Lead associate engagement strategies that foster inclusion, belonging, and alignment to mission.
• Act as a steward of organizational culture through periods of transition and growth.

• Oversee leadership and management development programs to build capability across all levels.
• Partner with HR Business Partners to identify leadership gaps and succession needs.
• Deliver and evaluate programs that strengthen decision-making, communication, coaching, and change leadership skills.
• Measure program effectiveness and continuously improvement based on business outcomes and feedback.

• Partner with the Director of Talent Operations to align onboarding, systems, and training delivery with cultural and change objectives.
• Work closely with HR Centers of Excellence to ensure culture and change strategies are integrated across the employee lifecycle.
• Collaborate with Corporate Communications to ensure consistency and clarity in messaging during change.
• Act as a connector between strategic initiatives and the associate experience, ensuring alignment at all levels.

• H.S. Diploma Required
• Bachelor's Degree in Human Resources, Organizational Development, Business, or related field required.
• Master's Degree in Human Resources, Organizational Development, Business, or related field preferred.
• 10-15 years similar or related experience in HR, change management, or organizational development experience required.
• Knowledge, Skills, and Abilities Proficiency
• Proven success leading enterprise culture and change initiatives in a complex environment
• Experience overseeing leadership and management development programs
• Strong knowledge of change management methodologies (Prosci, Kotter, etc.)
• Exceptional influencing, facilitation, and communication skills
• Financial services or regulated industry experience strongly preferred
• A passion for people, innovation, and growth.

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ... and much more
• Explore all the details in our comprehensive Benefits Booklet
• Target hiring range $127K-$163K (Depending on experience and prior to any incentives this position is eligible for)

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