Chief Operating Officer

POSITION SUMMARY

Provincial Senior Living is seeking a Chief Operating Officer – West to lead a strategically important region in our portfolio. This is a rare opportunity for a proven senior living operator to run a business, not simply manage communities.

This position will direct and develop leadership in Operations and Sales for assigned PSL Business Unit. The COO is responsible for leading and directing the business unit to operational and financial success. Directly responsible for achieving the assigned Business Unit’s revenue, occupancy, resident and team member satisfaction goals.

We are considering candidates for this position in the following states: CA, WA, AZ, and UT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Support, consult and mentors Regional Directors and community leaders throughout their Business Uni portfolio.
• Refines and implement business plans to enhance the financial performance of communities/regions to ensure strategic growth.
• Leads the annual budget process for each community within the assigned business unit.
• Manages the business unit’s operations by directing and coordinating activities consistent with established goals, objectives, and policies
• Develops and manages use of metrics and analytics with frequent interaction with our Business Intelligence Group. Implements revenue enhancements and cost control tools
• Communicates a clear, resident focused vision
• Reviews annual resident and team member satisfaction survey. Develops and deploys programs to ensure and increase satisfaction
• Develops plan to meet NOI expectations
• Directs the sales planning, reporting, goal setting and sales process optimization.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
• Develops and executes plans to increase occupancy
• Reviews monthly financial statements, implements plans of action with Regionals.
• Maintains strong knowledge of competition
• Responsible for overseeing development, implementation and ongoing support of quality management, compliance and educational initiatives throughout the communities.
• Performs above duties by being a visible presence in the communities
• Other duties as assigned

• Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations in accordance with policy.
• Responsible for delegating authority, responsibility and accountability within the Department.
• Key PSL leader in support of the mission and values of the organization in accordance with organizational values.
• Demonstrate an attitude of teamwork when interacting with Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of Team Members in a proactive fashion.
• Promote development of team skills, capabilities and sharing of best practices.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of a Bachelor’s degree in a related field. Master’s degree preferred.
• A minimum of ten (10) years’ experience in a Senior Living leadership role with budgetary, financial and occupancy responsibilities

• Language Ability:
  • Must possess excellent written and verbal communication skills utilizing the English language.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to speak effectively before groups of customers or Team Members of organization
• Mat…