Manager-Early Tenure Leader - Phoenix

At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express is the top tier payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated solutions.

As the global leader in the corporate payments' solutions space, we continue to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered increased growth over the past decade. GCS partners with small businesses and corporate clients to support them as they manage business expenses and make large purchases through proprietary payment solutions and expense management tools.

The Manager of the Corporate Early Tenure Team is responsible for inspiring and leading a team of Early Tenure Consultants that manage new Middle Market Corporate customers through their complete early tenure journey. This includes implementation of their new program and integrating that program into their business by building strong customer relationships. This is a great opportunity to lead a high-performing & dynamic team that will be responsible for the most critical moments in the customer's tenure and sets the trajectory for their relationship ahead with American Express.

Responsibilities:

* Coach and develop a group of Early Tenure Consultants to successfully on-board new Corporate customers and a premium onboarding customer experience

* Build strong relationships across key business partners, including sales, technologies, and servicing

* Provide thought leadership on strategic initiatives to increase value and growth opportunities

* Identify and implement process improvements that will enhance client experience, team productivity and results

* Lead and support end-to-end change management initiatives to support business goals

* Maintain deep knowledge of Corporate products, services and benefits

* Drive strong team engagement, collaboration and a growth focused culture

* Complete call monitoring processes to ensure high quality Client interactions

Compliance (100% of time)

* Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

* Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interaction

Qualifications:

* Bachelor's degree preferred

* Direct leadership experience with client facing teams

* Strong collaboration skills with the ability to build and leverage relationships with business partners and internal colleagues to achieve desired results

* Strong consultative Sales/Account Development skills

* Consistent track record of managing performance, coaching and motivating for success

* Experience in successfully managing teams through change

* Demonstrated ability to identify and execute process improvement opportunities that enable improved business results

* Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

* Client first mindset

* Proactively and consistently demonstrates the value of partnering with American Express

* Highly organized and motivated with excellent time management skills

* Strong written and verbal communication skills

* Proficiency in MS Word, Excel, PowerPoint & Outlook with working knowledge and use of Salesforce

* Desire to have fun in a fast paced environment

Salary Range: $89,250.00 to $ annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life…