Director of Operations and Continuous Improvement

Director of Operations and Continuous Improvement

PHOENIX, AZ

Capstone Realty Professionals is growing fast — the kind of fast that requires a steady hand, a sharp mind, and someone who actually enjoys fixing things before they break. We’re looking for a Director of Continuous Improvement who lives for execution, thrives in organized chaos, and gets a borderline amount of joy from building systems that make life easier for everyone around them.

If you’re allergic to inefficiency, you speak fluent SOP, and “scaling by 300% in three years” sounds like a fun Tuesday, we should talk.

This is a long‑term role in a real estate company with a 15‑year track record of outperforming the market. We’re not chasing hype — we’re building something real, sustainable, and built to last. Your work will matter here.

• Build and implement the policies, processes, and systems that drive scale — clean, simple, repeatable.
• Integrate all major functions of the business so the machine runs smoothly and the team knows exactly what “good” looks like.
• Align daily operations with the company’s strategic initiatives and annual operating plan.

• Lead internal and external staff with clarity, compassion, and extremely high standards.
• Oversee hiring, firing, coaching, performance conversations, and accountability.
• Protect and reinforce Capstone’s culture:
  Be Humble, Stay Curious, Show Up, Make The Call, Level Up.
• Identify operational bottlenecks and burn them to the ground — permanently.
• Build reporting, dashboards, and KPI structures that drive clarity and action.
• Manage critical incidents, fix the root cause, and make sure it never happens again.
• Keep an eye on cost control, efficiency, and best‑practice industry trends.

• Support the development and execution of expansion plans that directly increase the bottom line.
• Ensure client and resident experience stays exceptional as we grow.
• Drive operational maturity by building a scalable foundation, not duct‑tape fixes.

• 5+ years of management experience with real responsibility — people, performance, and outcomes.
• Experience in an operations or CI role where you built and improved systems.
• P&L experience and an entrepreneurial mindset.
• Ability to thrive in a fast‑paced, high‑growth, operationally complex environment.
• A practical, data‑driven thought process (you don’t guess; you measure).
• Natural attention to detail, accuracy, and follow‑through.
• Bonus points if you’ve used Follow Up Boss, App Folio, Asana, Zapier, or similar tools.

• Competitive salary with uncapped profit‑sharing potential.
• Matching 401(k).
• A strong, healthy, drama‑free company culture.
• The chance to get in on the ground floor of a mature business that’s about to scale hard.
• A leadership team that values transparency, curiosity, initiative, and execution.

If you’re ready to help a proven team level up and build something worth talking about — without needing to talk about yourself — then you just might be our next Director of Continuous Improvement.

Location: PHOENIX, AZ
Employment Type: Full‑Time
Skill Level: Mid‑Senior Level