Team Leader, Management

Overview

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Join to apply for the Team Leader role at H&R Block
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Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Join as a Team Leader to provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates and help advance knowledge and skills.

• Multi-unit people management experience in retail, restaurant, banking, or related industry.
• 2+ years as a Tax Professional.
• Prior experience in customer service or supervisory/management roles.
• Ability to meet IRS/state requirements and complete required tax education.
• Computer proficiency with MS Office; ability to work independently.
• High school diploma or equivalent or higher.

• Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Assist in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns and ensure proper scheduling.
• Lead daily activities to meet deadlines, maintain quality standards, and support service objectives.
• Coach and train associates, lead daily team meetings, and manage schedules with accurate timekeeping.
• Prepare tax returns as required and conduct timely performance reviews.

• Customer service or shift-leader experience; demonstrated supervision/management ability.
• Tax knowledge assessment or Income Tax Course completion (if preparing tax returns).
• Annual continuing education to meet IRS/state requirements.
• Strong communication, independence, and a customer-centric mindset.
• Flexible schedule and ability to adapt to business needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, for healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan (availability varies).
• Check all available benefits at

At H&R Block we remain committed to building a connected culture where trust, care, and connections help us work together. We aim to create an environment where everyone feels safe to bring their authentic self and belongs as part of a larger team.

You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.

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