General Manager, High Rise

Job Overview: In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation: $110k annually. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend Board of Directors meetings, club and committee meetings as required
• Lead, manage, and oversee on-site team members by providing clear direction, coaching, and accountability to ensure high performance, strong collaboration, and exceptional service delivery
• Review incident reports, respond and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Communicate with residents to address homeowner concerns and assist in dispute resolution
• Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner

Skills and

Qualifications:

• Proficient with MS Office suite
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education and Experience:

• CAAM, CMCA or PCAM designation (preferred)
• 5+ years of HOA management experience (required)
• 5+ years managing others (required)

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Supervisory Responsibility: Yes.

Work Location: Esplanade Place Condominiums; 2402 E Esplanade Ln, Phoenix, AZ 85016

Work Hours: Monday – Friday, 8a – 5p with some evenings and weekends as needed to attend board meetings and community events.

Travel Requirements: Some local travel with use of personal vehicle.

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About us: First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities…