Regional Director of Operations

Description Job Summary

The Regional Director of Operations will be responsible for overseeing the operational, financial, and staff development activities across multiple branches within the state of Arizona. This role is pivotal in ensuring that each branch operates efficiently, meets financial goals, and maintains high standards of patient care and satisfaction. Reporting to the Chief Operating Officer (COO), the Regional Operator will provide strategic leadership, drive process improvements, and ensure compliance with healthcare regulations.

Reports To:

Chief Operating Officer (COO)

Direct Reports:
Practice leadership within assigned regions

State of Arizona

Operational Oversight:

• Branch Management:
  Supervise and manage day-to-day operations of all branches within the region to ensure efficiency and compliance with company policies.
• Process Improvement:
  Identify areas for operational improvement and implement best practices to enhance productivity and patient care.
• Resource Allocation:
  Ensure optimal allocation of resources, including staff, equipment, and facilities, to meet operational demands.

Financial Management:

• Budget Oversight:
  Develop, manage, and oversee branch budgets, ensuring financial targets are met or exceeded.
• Financial Reporting:
  Prepare and present financial reports, including variance analysis and forecasting, to senior management.
• Cost Control:
  Implement cost-saving measures without compromising quality of care or operational efficiency.

HR Management:

• Recruitment and Onboarding:
  Assist with the recruitment and onboarding of new staff members, ensuring branches are adequately staffed with qualified personnel.
• Employee Relations:
  Address routine HR issues such as conflict resolution, employee grievances, and disciplinary actions in accordance with company policies and procedures.
• Compliance:
  Ensure all HR practices within the branches comply with federal, state, and local employment laws and regulations.

Staff Development:

• Leadership Development:
  Mentor and support practice leadership to enhance their management skills and effectiveness.
• Training Programs:
  Develop and implement training programs to ensure continuous professional development of staff.
• Performance Management:
  Conduct performance evaluations and provide constructive feedback to staff, fostering a culture of continuous improvement.

Compliance:

• Regulatory Adherence:
  Ensure all branches comply with federal, state, and local healthcare regulations and standards.
• Policy Implementation:
  Develop and enforce policies and procedures to maintain high standards of practice and patient safety.
• Audit Readiness:
  Prepare for and participate in internal and external audits to ensure compliance with regulatory requirements.

Patient Satisfaction:

• Patient
  
  Experience:
  
  Monitor patient satisfaction scores and implement initiatives to improve the patient experience.
• Feedback Systems:
  Establish and maintain systems for collecting and responding to patient feedback.
• Quality Care:
  Ensure branches provide high-quality care that meets or exceeds patient expectations.

Strategic Planning:

• Growth Initiatives:
  Contribute to the development and implementation of strategic plans to drive regional growth and service expansion.
• Market Analysis:
  Conduct market analysis to identify opportunities for new services or branch locations.
• Partner Development:
  Build and maintain relationships with key stakeholders, including healthcare providers, community organizations, and regulatory bodies.

Quality Improvement:

• Continuous Improvement:
  Lead quality improvement initiatives to enhance patient care and operational efficiency.
• Benchmarking:
  Utilize benchmarking data to set performance standards and goals.
• Innovation:
  Foster a culture of innovation and encourage the adoption of new technologies and practices that improve patient outcomes and operational performance.

• Education:
  
  Bachelor's degree in Healthcare Administration, Business Administration, or a related field. A Master's degree is preferred.
• Experience:
  
  Minimum of 5 years of experience in a healthcare management role, preferably within a multi-location practice.
• Skills:
• Strong leadership and managerial skills
• Excellent financial acumen
• Exceptional communication and interpersonal skills
• Ability to develop and implement strategic plans
• Proficiency in healthcare management software and Microsoft Office Suite
• Certifications:
  
  Relevant certifications (e.g., FACHE, CMPE) are a plus.
• Other Requirements:
• Ability to travel between branches as needed
• Strong problem-solving and decision-making abilities
• Commitment to high standards of patient care and ethical practice

• Achievement of financial targets for the region
• Patient satisfaction scores
• Staff engagement and retention rates
• Compliance with healthcare regulations
• Successful implementation of strategic initiatives