Field Service Supervisor

Field Service Supervisor – MITER Brands

Location: Phoenix, AZ

Pay Range: $67,711.00 – $84,600.00 per year (depending on experience and qualifications)

MITER Brands™ (“MITER”) is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER serves customers in both residential and commercial markets.

• Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings, ensuring services are performed safely and effectively.
• Manages employee schedules daily, including appointments, route optimization, and ad‑hoc adjustments based on changes.
• Ensures employees adhere to standard operating processes, dailyixa performance expectations, and high levels of customer interaction.
• Interacts with cross‑functional department employees and supervisors to ensure customer commitments are met.
• Manages employee relations issues and facilitates resolution, including personnel concerns and development opportunities.
• Recommends employment actions (e.g., hiring pre‑screened applicants, promotions, demotions, terminations, pay changes).

• Five years in customer service.
• Three to five years supervising team members onsite and remotely.
• Experience building successful teams.
• Proficient with Microsoft Office Suite.

• Three comprehensive medical plan options.
• Prescription drug coverage.
• Dental.
• Vision.
• Company‑paid life insurance.
• Voluntary life insurance.
• Supplemental hospital indemnity, critical illness, and accident insurance.
• Company‑paid short‑term disability.
• Company‑ carved long‑term disability.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Employee assistance program.
• Teladoc telehealth services.
• Legal insurance.
• Identity theft protection.
• Pet insurance.
• Team member discount program.
• Tuition reimbursement.
• Yearly wellness clinic.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Wholesale Building Materials

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries, is an equal‑opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.