Vice President, Operations

Role: Vice President, Franchise Operations

Reports To: COO

Position Summary: Boasting more than 100 franchises across the country in more than 120 DMAs, Re-Bath has evolved into one of the most powerful bathroom remodeling brands in the country. It's our mission to make residential bathroom renovation an effortless experience, handling every detail from design and selection of quality products, to demo and installation. With a vision to be the first and only place people go to renovate their bathroom, we are in search of a motivated, highly-organized Vice President of Operations to oversee the development of operating systems, office training programs, and the Franchise Business Coach (FBCs) team.

This role will be responsible for ensuring franchisees have effective resources, support, and training. This role is responsible for driving franchise growth, profitability, and operational excellence by leading their team, aligning with Re-Bath's strategies, and maintaining high service standards across the network.

• Build a strong, collaborative team culture focused on service excellence, accountability, and continuous improvement.
• Deliver company-defined objectives and results on a quarterly and annual basis.
• Develop and implement programs to improve operational efficiency.
• Design and deliver office training programs for franchisees.
• Achieve targeted average sales volume per franchise license.
• Minimize franchise terminations by improving performance and engagement.
• Provide group presentations at meetings on Re-Bath initiatives and best practices.
• Oversee implementation of corporate key initiatives and regional assignments.
• Support performance improvement for underperforming franchises through structured action plans.
• Provide one-on-one development and performance management for your team, including onboarding and training of new team members.
• Ensure each Franchise Business Coach (FBC) is meeting performance expectations and fulfilling their requirements.
• Conduct performance reviews for assigned team members, offering timely feedback, coaching, and recommendations for improvement.
• Act as liaison between Re-Bath headquarters, regional FBCs, and franchise owners.
  
  Monitor team performance, provide accountability, and coach for results.
• Ensures each FBC facilitates annual strategic planning with franchisees and actively coaches toward achievement of business goals.
• Personally engage with top-performing franchisees to reinforce continued success.
• Stay current with Re-Bath system updates, industry trends, and emerging technology.
• Attend and participate in all required company meetings, conventions, workshops, and regional events.
• Assist in developing and managing budgets and ensure P&L accountability.
• Monitor travel schedules and expense reporting for traveling team members.
• Provide timely operational, technical, and marketing insights to FBCs and franchisees.
• Maintain consistent and professional communication with franchisees and internal stakeholders.

• Drive productivity and results through focused leadership.
• Model professionalism, integrity, and accountability.
• Strengthen communication across regional teams and franchisees.
• Expand Re-Bath product and operational knowledge.
• Manage time effectively while balancing regional priorities.
• Support efforts to maximize revenues and control expenses.

• Executive

• Full-time

• Management and Manufacturing

• Consumer Services