Engineering Program and Account Manager

REAL TIME CONSULTING (An RTCo Company)—POSITION DESCRIPTION

JOB TITLE: Engineering Program & Account Manager

REPORTS TO: Chief Operating Officer (COO)

• Thoroughly assess customer needs to provide value‑added solutions; represent the full spectrum of RTC capabilities and offerings
• Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
• Balance customer needs, RTC objectives and resources to ensure objectives are aligned
• Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
• Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
• Provide weekly program progress status and maintain active internal team communication on changes (meetings)

• Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities
• Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders

• Identify staff member qualification criteria per program skill requirements
• Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
• Prescreen / Interview and select candidates according to customer requirements and budget
• Identify the program staff structure to ensure maximum performance
• Identify supporting functional staff needs
• Set role and performance expectations and provide continual performance feedback
• Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
• Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed
• Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
• Regularly evaluate current workflow processes; assist and assure the teamswork as efficiently as possible
• Manage team capacities to help the team manage their bandwidth

• Establish and clearly communicate overall program objectives and long‑term vision and strategy with internal and external clients
• Meet multiple customer and company requirements while balancing the multiple roles of differing priorities.
• Execute timely and clearly communicate decisions and recommendations
• Ensure program‑wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long‑term success
• Address business challenges and identify continual improvement
• Drive data‑based decision‑making throughout the program
• Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.
• Assess program risks and develop strategies for dealing with potential and identified risks
• Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers

• Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
• When programs require, ensure all quality requirements for the customer and regulatory agencies are met
• Manage all program and customer changes and issues
• Oversee the development of the program plans and critical milestones
• Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions

• Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
• Lead and manage contract proposals and negotiations to develop win‑win solutions
• Direct proposal preparation to ensure alignment…