Field Operations Manager, Student Transit

Overview

Field Operations Manager, Student Transit — Phoenix, AZ

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager, Student Transit on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

This is an in-person position in Phoenix with the expectation that you will be in the field 5 days per week

• Ensure operational excellence and an unbelievable customer experience for the students we transport
• Oversee operations in person; the business needs may require early mornings or evenings
• Manage driver supply to ensure the appropriate number of vehicles are in service to meet demand
• Manage communications with students’ caregivers and the school district
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations

• A socially perceptive individual who understands the value of student transportation in shaping education and life trajectories
• A self-starter comfortable taking on a high level of responsibility
• A driven executor with end-to-end ownership of a book of business and a track record of hitting KPIs and revenue goals
• A team-focused person who takes ownership of their work and prides themselves on their team’s success
• Experience in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners
• Willing to wear multiple hats and contribute on projects of all types
• Fluent in English; additional languages a plus
• Based in the Phoenix, AZ area with ability to commute to operations
• Experience managing a team including scheduling is a plus
• Ability to take initiative and own new projects
• Comfortable with ambiguity and evolving conditions
• Experience managing projects with multiple stakeholders is a plus
• Bachelor’s degree is a plus

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $66,560 - $75,000 per year
• We offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Via is an equal opportunity employer.