Regional Operations Director

Regional Operations Director – Community Medical Services

The Regional Operations Director will report to the VP of Operations and lead the transformation and optimization of behavioral health services across multiple facilities. This high‑impact leadership role requires driving operational excellence, implementing innovative solutions, and directly influencing the quality of care for thousands of patients while managing multi‑million dollar P&L responsibilities.

Must be on site at a Phoenix location that is most convenient to candidate's residence 3 days per week – 2 days remote.

Compensation is commensurate with experience and will be discussed at a later stage.

• Drive operational excellence across assigned facilities by developing and implementing scalable processes that improve quality, efficiency, and patient outcomes.
• Own P&L responsibility for multiple locations with combined revenue of $XX million, achieving targeted growth and profitability metrics.
• Lead continuous improvement initiatives using Lean methodologies to optimize workflows, reduce costs, and enhance service delivery.
• Build and lead a high‑performing team of Clinic Coordinators, Regional Nursing Managers, and support staff across multiple locations.
• Create talent development programs that identify and cultivate future leaders while ensuring succession planning for critical roles.
• Ensure 100% compliance with CARF, state, federal, and RBHA requirements through systematic monitoring and proactive risk management.
• Partner with quality management teams to achieve and exceed clinical outcome targets and patient satisfaction scores.
• Represent the organization at state and federal agency meetings, building strategic relationships with regulators, payors, and community partners.
• Collaborate with executive leadership to develop and execute strategic initiatives that support organizational growth and market expansion.

• Bachelor's degree in Healthcare Administration, Business, or related field.
• 7+ years of progressive multi‑site healthcare operations management experience.
• Demonstrated success managing P&L responsibilities of $5M+ with proven ability to drive revenue growth and margin improvement.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Strong knowledge of behavioral health regulations, including CARF accreditation standards.
• Proven ability to lead teams of 50+ employees across multiple locations.
• Willingness to travel 40‑50% within assigned region.

• Experience in behavioral health or substance‑abuse treatment settings.
• Certification in Lean, Six Sigma, or Project Management (PMP).
• Experience with electronic health records and healthcare analytics platforms.

• Subsidized medical, dental, and vision insurance.
• Health savings account.
• Short and long‑term disability insurance.
• Life insurance.
• Paid sick, vacation, and holiday time.
• 401K retirement plan with match.
• Tuition and CME reimbursement up to 100%.
• Employee assistance program to support mental health and wellness.
• Ongoing professional development.

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Some lifting (up to 25‑50 pounds) may be required.
• Frequent and prolonged typing and operation of computer, keyboard, telephones, copiers, and other office equipment.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.