General Manager, High Rise

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Job Overview: In conjunction with the Board of Directors, manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation: $80k+ annually, based on experience. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions at a client's property, the salary or wage will also depend on the client's directive. The base pay range is subject to change and may be modified in the future.

• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize, and assist the Board in conducting meetings
• Attend Board of Directors meetings, club, and committee meetings as required
• Oversee and manage a team of on-site associates to ensure exceptional service and efficient operations
• Review incident reports, respond, and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Communicate with residents to address homeowner concerns and assist in dispute resolution
• Coordinate with vendors and contractors for repairs and maintenance requests
• Ensure compliance with laws and community policies
• Manage community budget, capital improvements, financial statements, and vendor invoices
• Oversee maintenance and inspection of building systems for safety and functionality
• Track non-compliance issues and send notices as per policies
• Inspect building and exterior areas and coordinate repairs and maintenance

• Proficient with MS Office
• Excellent listening and conflict resolution skills
• Detail-oriented with a focus on accuracy
• Strong interpersonal and communication skills
• Collaborative and effective leadership skills

• Bachelor's degree preferred
• CAM or CMCA designation preferred
• 5+ years HOA management experience required
• 5+ years managing teams required

• Walking, sitting, and moving throughout the community
• Sitting at a desk and using a computer

Supervisory responsibility:
Yes

Work location:

Crystal Point Community Association, 1040

E. Osborn Rd, Phoenix, AZ 85014

Work hours:

Monday – Friday, 8 am – 5 pm, with some evenings and weekends

Travel requirements:
Some local travel with personal vehicle

• 11 paid holidays
• Paid volunteer time, sick, and vacation leave
• Medical, dental, vision, HSA, FSA
• Company paid life insurance and Employee Assistance Plan
• Additional insurance options
• Pet insurance
• 401(k) with company match

First Service Residential manages over 9,000 communities across the US and Canada. We are recognized as a Great Place to Work, committed to a positive, inclusive workplace. We offer competitive salaries, benefits, career training, and professional development. Learn more at

The information provided indicates the general nature of the work and is not exhaustive. Management may assign additional duties at any time. We are an equal opportunity employer and value diversity. Employment is contingent upon a satisfactory background check.