Senior Manager of Facilities and Services; San Piedra - POD

Senior Manager of Facilities and Services (San Piedra - POD
2)

Mark‑Taylor is the region’s longest‑standing investment manager, developer and owner of class‑A multifamily real estate on behalf of numerous third‑party owners. We are proud to be recognized as Arizona’s #1 multifamily builder and manager, a best place to work in the multifamily industry, and the Phoenix Business Journal’s healthiest employer.

We are hiring a Senior Manager of Facilities & Services to oversee multiple communities in the East Valley. As a Senior Manager of Facilities & Services, you will lead maintenance and upkeep across multiple communities while exemplifying company standards and culture. You will mentor team members, lead training sessions, and act as a subject‑matter expert, ensuring compliance with safety programs and completing necessary reports.

• Delegate overall maintenance and upkeep throughout all POD communities.
• Lead by example and be a role model for the standards and behaviors consistent with the guiding principles and culture of Mark‑Taylor.
• Participate in the hiring process for all service employees at the communities within the POD.
• Oversee employee performance management through courageous conversations and applicable HR processes.
• Handle promotion, succession, compensation, and transition planning for the team.
• Coach, mentor, and inspire a team of multi‑site service personnel, coordinating activities and goals through tactical planning.
• Develop skilled team members through proper training and incorporating Mark‑Taylor’s cultural traits.
• Lead and manage employee health and safety, maintain emergency action plans, act as safety officer, conduct trainings, and manage OSHA safety protocols.
• Execute hands‑on maintenance duties to maintain and enhance community value (HVAC, electrical, plumbing, pool, flooring, carpentry, dry‑wall, appliances, exterior structures).
• Manage daily inventory to support leasing, including the Service Turn/Project Board.
• Ensure assigned tasks are completed on schedule and properly documented.
• Maintain optimal schedule for move‑out inspections and final walk completions.
• Maintain accurate On‑Call calendar and schedule beyond three weeks.
• Conduct ongoing quality assurance reviews and coach staff as needed.
• Review issue and cycle‑count reports to identify staff usage of Supply Ware platform.
• Oversee and schedule contractors/vendors for repairs.
• Maintain excellent customer‑service relationships with residents and team members.
• Assist with preventative maintenance programs set forth by management.
• Maintain accurate records of preventative maintenance, work orders, inspections, inventories, pool chemical logs, make‑ready and turn units.
• Adhere to Mark‑Taylor residential safety programs, policies, and procedures.
• Conduct periodic facility assessments identifying areas of risk, deferred maintenance, savings opportunities, and execute corrective action plans.
• Maintain up‑to‑date Mark‑Taylor training transcript and OSHA/other certifications.
• Complete weekly service reports in a timely manner.
• Oversee capital project bidding, oversight, and execution.
• Support ADF and BPE teams in leading training classes.
• Serve as a mentor to other MFS and act as a “go‑to” subject‑matter expert for the geographic region.
• Other duties and responsibilities as assigned.

• 3 years of experience as a Maintenance Manager in a multifamily environment (required).
• Knowledge in capital project bidding, oversight, and execution.
• Experience with vendor management.
• High school diploma or GED (required).
• Extensive knowledge of plumbing, electrical, pool maintenance, HVAC, carpentry, landscape maintenance, appliances and OSHA‑related standards.
• Record of high performance within a team and complete training records for own team.
• Record of promoting and training team members.
• OSHA‑30 certification.
• EPA certification.
  
  Service orientation.
• Basic computer skills required for reporting.

• Opportunities for career growth.
• Employee referral program.
• Paid time off, paid sick time, paid holidays, paid volunteer time.
• Medical, dental, vision benefits, including paid parental leave.
• 401(k) with company match.
• Employee appreciation events.
• MT Wellness program.
• Access to all Mark‑Taylor residential amenities (including resort‑style pools and fitness centers).

Mark‑Taylor is an equal‑opportunity employer and a drug‑free workplace. All employees undergo pre‑employment screening, including drug testing.

The starting salary for this position is $80,000 per year commensurate with experience.

Referrals increase your chances of interviewing at Mark‑Taylor 2x.