Site Supervisor; ICE Transport

Title:

Site Supervisor (ICE Transport)

Location:

Phoenix, AZ

Schedule:

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.
Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person;

we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

The Site Supervisor is responsible for supervision of employees for a particular field office for contract assigned. The Site Supervisor is a strategic position that assists in oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for ensuring established workflows, policies, procedures and protocols, and fiscal accountability are performed in their office.

Enforce program changes as specified by the Field Operations Manager/Program Manager and disseminate guidance to personnel. Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations. Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Site Manager. Conducts random in-person spot checks during transportation events to ensure contract compliance.

Conduct operational inspections of program activities, office, vehicles, equipment, etc. Monitors camera surveillance for Site Offices and vans to ensure contract compliance. Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager. Provides input on future staffing needs with the Site Manager and the Field Operations Manager/Program Manager. Identifies inappropriate employee behavior and or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action.

Manages and communicates with on-site teams that consist of Office Administrators, Logistics Specialists and Transportation Specialists. Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system. Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary.

Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team as necessary. Oversees Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels and provides the appropriate support. Supervises the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled and ready for trips. Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.

Assists Site Manager in conducting orientation and on-the-job training for Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly. Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff. Monitors Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for…