AV Service Advisor – 1st Shift

About Moove

At Moove, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders, we’re redefining fleet management and driving the commercialization of autonomous vehicles. We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!

Job Overview

Moove is seeking a highly organized and technically proficient AV Service Advisor to serve as the operational bridge between Field Operations and the Maintenance organization. This role is critical to maximizing fleet uptime by ensuring precise technical triage, disciplined documentation, and intelligent prioritization of service work across a 24/7 autonomous vehicle operation.

The AV Service Advisor is responsible for orchestrating service workflows, validating technical documentation, and enforcing safety and quality standards while balancing immediate operational needs with long-term fleet health.

Scope of Responsibilities

• Operational Interface: Serve as the primary liaison between field operations and the maintenance department to streamline and synchronize all vehicle service requests.

• Intake & Technical Triage: Lead the technical assessment of vehicles returning from the field, prioritizing repairs based on shift requirements (AM, PM, or Moonlight) to maximize fleet availability.

• Workload Orchestration: Schedule maintenance tasks by balancing routine Preventive Maintenance (PM) with urgent, disruptive repairs to optimize depot throughput.

• Ready-to-Launch Coordination: Collaborate directly with operations supervisors to identify and expedite vehicles from staging that are ready for service without technical intervention.

• Root Cause Analysis (RCA): Perform deep-dive analysis on chronic or recurring vehicle issues to develop long-term mitigation strategies and prevent future system failures.

• Work Order Lifecycle Management: Oversee the full workflow within the maintenance management system, ensuring every entry adheres to strict standards for accuracy, clarity, and completeness.

• Proactive History Monitoring: Monitor individual vehicle histories to identify failure patterns and hardware trends.

• Technical Feedback Loop: Maintain a continuous feedback loop with the technician team, sharing insights from operational data to improve repair accuracy and refine shop processes.

• KPI & Performance Monitoring: Track and report on key performance indicators including average turnaround time, responsiveness, and planned-versus-unplanned service ratios.

• Inter-Shift Communication: Lead seamless shift handovers through comprehensive reporting, ensuring ongoing repairs and critical fleet issues are visible to incoming teams.

• Innovation: Identify operational gaps and translate them into process improvements using data-driven insights from work orders, vehicle histories, and KPIs.

• Documentation Integrity Enforcement: Enforce rigorous documentation standards, ensuring technicians provide detailed “4 Cs” (Condition, Cause, Correction, Confirmation) for warranty and engineering reviews.

• Quality Assurance Leadership: Monitor depot quality metrics and intervene when documentation gaps or low scores are identified to maintain high performance standards.

• Warranty Compliance Oversight: Ensure triage and service documentation provides sufficient technical justification to support strong warranty claim acceptance rates.

• Operational Standards Adherence: Verify that scheduling and prioritization of repairs align with established safety protocols and Moove’s operational uptime requirements.

Required Qualifications

• Minimum 3 years of experience in automotive service advising, fleet maintenance coordination, or dealership service operations. High-uptime fleet experience (rental, logistics, emergency services) is strongly preferred.

• High School Diploma or GED required. Post-secondary education in Automotive Technology, Logistics, or Business…