Service & Logistics Coordinator

The Service & Logistics Coordinator plays a critical role in ensuring timely, accurate, and efficient service support for customers and technicians. This position serves as the central point of coordination for service requests, technician scheduling, and customer communication. The Service Coordinator works closely with internal teams and external customers to keep service operations running smoothly in a fast-paced environment. Some after-hours availability is required, as the service- phone must remain monitored to support customer needs.

• Schedule and dispatch service technicians
• Prepare and provide repair quotes
• Maintain service calendars and schedules
• Update and manage records in Salesforce
• Coordinate with customers regarding equipment service and repairs
• Order and ship parts as needed
• Enter field and shop technician labor hours into the payroll system
• Serve as a point of contact between technicians and customers

• High school diploma or equivalent
• Minimum of 2+ years of service experience required
• Experience with Salesforce and work order systems
• Ability to work independently and manage multiple tasks
• Strong written and verbal communication skills
• Customer-focused mindset with a proactive, solutions-oriented approach
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite

• Comprehensive benefits:
  Health insurance, 401(k), paid time off, and more
• Opportunities for professional growth and development
• Supportive, collaborative team environment