Parts and Service Technical Advisor- Phoenix, AZ

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction.

They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

• Provide phone and in-dealership technical assistance
• Troubleshoot and solve final repair attempt situations
• Represent Stellantis as subject matter expert (litigation/buybacks)
  CAIR updates needed for each involvement
• Manage dealership technical training requirements
• Provide support for C.A.G. / Engineering / proving grounds requests
• Recall and Rapid Response (RRT) follow up and reduction
• Act as quality feedback liaison

• Repair Service Agreements and facilities inspections
• Tools/equipment/facility
• Customer experience and improved Fixed First Visit
• Repair shop process improvements and proactive business planning with a focus on the customer

• Associates Degree in Automotive Technology or Automotive Trade School equivalent
• Excellent verbal communication skills
• 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
• Excel in building positive working relationships, customer satisfaction and issue resolution
• Self-motivated with demonstrated ability to achieve goals under minimal supervision
• Willing to relocate
• Required to travel domestically (61-80%), 50% overnight travel

• Bachelor's degree in Business, Automotive Technology, or related field
• Dealership experience
• ASE certification
  
  Body shop experience
• Legal experience (depositions, expert testimony, work with attorneys etc.)

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc.

- supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran