Field Service & Support Rep - West Region

We anticipate the application window for this opening will close on - 25 Jan 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. This position has the responsibility and authority to provide remote and on-site technician support to Midas Rex drills and driving customer satisfaction through service. It also needs strong communication skills as it will serve as a liaison between our field partners and key customers.

This position requires a strong technology background balanced with a customer centric mindset. The focus of this position is to deliver exceptional service to our customers and patients by keeping our products fully functional to meet as many surgeries as possible.

• Provides in-house repair service in a repairing/service center or on‑site technical service and support without sales & service quota.
• Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
• Provides sales personnel with technical data necessary for the demonstration of products.
• Acts as a liaison between sales personnel and customers on technical issues.
• May make technical presentations at sales meetings and customer locations.
• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow‑up actions, root cause analysis and final resolution within the complaint tracking system.
• Travel up to 75%

• Bachelor’s Degree
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

• Previous experience as Technician/Field Services within medical device industry.
• Experience with orthopedic anatomy, surgical protocol and medical terminology a plus
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by…