Regional Interpreter Manager

Overview

Role: Regional Interpreter Manager (Supervisor) at Lisinski Law Firm

About The Firm

Our mission is to change lives by offering immigration solutions, aiming to keep clients in the United States with their families where they belong. We strive to provide quality interpreter services in accordance with internal standards and regulatory requirements.

Responsible for overseeing the delivery and quality of interpretation services across multiple office locations within a defined geographic region. Supervises a team of five professional interpreters, providing direction, performance management, coaching, and hands-on support to ensure services meet internal standards and external regulatory requirements. Works in close coordination with the National Interpreter Manager to enhance service delivery, improve operational efficiency, and uphold consistency in immigration protocols.

Salary
: starting from $71,000/year

Location & Work Environment

• If located near a Lisinski Law Firm office (within 60 miles), in-office work is required.
• If currently remote but an office is opened within 60 miles, you will be expected to work from the office within 30 days of the opening.
• Travel to Lisinski Law Offices is required for training purposes for our regional interpreter team.

Essential Job Functions & Responsibilities

• Serve as the direct manager for a team of five interpreters, providing oversight, performance evaluations, and professional development plans.
• Design and execute standardized onboarding and ongoing training programs to ensure interpreters meet linguistic, procedural, and cultural competency expectations.
• Foster a team culture of accountability, professionalism, and service excellence with regular check-ins and clear communication channels.
• Resolve interpersonal or operational challenges within the interpreter team and escalate issues to the National Interpreter Manager as appropriate.
• Lead the creation and implementation of structured workflows, schedules, and documentation practices to support consistent, efficient interpreter operations across regional offices.
• Establish and monitor KPIs to measure interpreter service quality and efficiency (e.g., interpretation accuracy, response time, client satisfaction).
• Build systems to manage interpreter availability, appointments, and travel, ensuring optimal resource allocation across multiple locations.
• Identify bottlenecks or gaps in processes and lead continuous improvement initiatives to reduce errors and delays.
• Ensure interpreters operate in full compliance with immigration law protocols, confidentiality requirements, and industry regulations (e.g., HIPAA when interfacing with medical cases).
• Review interpreter logs, notes, and client feedback to assess service quality and adherence to guidelines.
• Coordinate with Compliance and Legal Operations to implement updates to protocols or training based on changes in immigration law or firm policy.
• Act as a regional liaison to the National Interpreter Manager, providing updates on team performance, training needs, and client satisfaction.
• Collaborate with legal teams and office managers to forecast interpreter demand, align assignments with client case schedules, and ensure service continuity.
• Provide input into national-level interpreter initiatives, including technology upgrades, compliance audits, and interpreter performance tools.
• Execute supervisory responsibilities in accordance with firm policies and applicable laws, including guiding, supporting, and directing team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; and contributing to team development and operational goals.

Minimum Education and Experience

• Bachelor’s degree in business administration, interpretation/translation, linguistics, or a related field preferred. Candidates without a degree may qualify with 5+ years of directly relevant work experience, including both interpretation and supervisory experience.
• Minimum of 3 years working as a Spanish interpreter, preferably within immigration, legal, or healthcare settings.
• At least 3 years of experience managing or…