Licensed Agent

Company
American Modern Insurance Group
Location
Phoenix, United States

Non-Exempt position

Hours:

11:00 am to 8:00 pm Eastern Time

Posting end date: 02/07/2025

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $1.9 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

The Licensed Agent focuses on quoting, servicing, up-front Underwriting Analytics, and issuing policies for our Strategic Business accounts, agents, current and potential policyholders, and other interested parties. The role provides a sales avenue for generating premium. This role will have a firm grasp on all processes, products, and accounts.

• Handle incoming service and sales contacts for all lines of business via omni-channel contacts within Customer Service for policyholders, agents, lenders, and strategic accounts.
• Handle sales and service contacts at the highest level of quality and efficiency while acting as the licensed producer agent for strategic account partner policyholders by explaining policy coverages and conditions while following departmental and compliance guidelines.
• Quote new business based on AMIG and strategic account underwriting guidelines, overcome sales objections, and bind new business policies to generate premium.
• Follow up on signed and dated applications and necessary forms required.
• Track new quote opportunities and request project time for post-quote follow up.
• Focus on specialized assignments or tasks when applicable.
• Involvement in department initiatives and process improvement.
• Act as an expert-agent, handling all roles and responsibilities of all contact types, including meeting all KPI expectations and delivering a personalized customer experience.
• Completes expected continuing education requirements in order to maintain a compliant agent producer license in partnership with AMIG.

Required Technical

Skills:

• Well-versed with all computer applications for any functions needed, including but not limited to, servicing and quoting all products.
• Proficient in utilizing knowledge-management tools and resources.
• Understanding of products and systems used for servicing contacts.
• Strong communication/presentation skills and business writing.
• Exceptional problem-solving and analytical skills to determine optimal next steps for our customers.
• Flexible and versatile in managing multi-channel contacts via different incoming lines through various platforms.
• Installation and usage of required equipment, including hard wiring into a router via ethernet cord.
• Can meet expected internet speeds based on department requirements.

Education, Certifications & Designations:

Required:

High school diploma / GED

Currently holds an active P&C license in their residential state

Ability to be licensed in 48+ states within 6 months

Preferred:

Bachelor’s Degree or Actively Pursuing

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage (included in your health insurance plan)
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a…