Medical Claims Adjuster

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

• Processing a case load of medical‑only workers’ compensation claims
Adjudicating a high volume of medical bills in accordance with regulations, policies, procedures, and guidelines
• Meeting production and quality standards
• Providing exceptional customer service to our members (school districts), claimants, medical providers, and vendors
• Preparing professionally written correspondence
• Conducting thorough investigations and determining compensability of claims
• Medical case management
• Maintaining appropriate case reserving, electronic claim notes, and plan of action
• Participating in in‑person meetings and claims reviews with members
• Performing follow‑up on open and pending claims/bills to achieve conclusion and adhering to established best practices, procedures, statutes, regulation, and laws

Here’s what we need from you:

• State of Arizona P & C Adjuster’s License preferred
• Strong work ethic, initiative, and motivation
• Knowledge of CPT, HCPCs, revenue, and ICD‑9/10 codes
• Knowledge of HCFA, UB, RX, and dental claim forms
• Thorough knowledge of medical terminology
• Proficiency with Excel, Word, and general office software systems
• Excellent time management and organization skills with high attention to detail
• Exceptional follow‑up and customer service skills
• Excellent communication skills—both verbal and written
• Ability to work well under pressure and multi‑task in a fast‑paced environment

Required:

High school diploma and 3 years related claims experience. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of accepted industry standards and practices. Computer experience with related claims and business software.

Preferred:
Bachelor’s Degree. Behaviors:
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve issues inherent in handling of claims. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. On top of a competitive salary, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees,…