Program Manger - AML & Fraud

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers, fostering an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Program Manager I within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Cleveland, OH, Birmingham, AL or Phoenix, AZ.

We are seeking a Program Manager I to support our AML and Fraud portfolio. This role drives cross‑functional execution and strategic planning, ensuring compliant delivery, stakeholder alignment, and measurable business outcomes. You will partner closely with stakeholders to deliver scalable, audit‑ready solutions.

• Manage end‑to‑end delivery across discovery, requirements, implementation, change management, and stabilization.
• Establish program governance (cadence, artifacts, issue/risk logs, dependency mapping, decision tracking).
• Drive clear, consistent communication with stakeholders at all levels (product, tech, operations, compliance, audit).
• Produce status reports, dashboards, and executive readouts highlighting progress, risks, dependencies, and budget/benefits.
• Ensure alignment with AML/KYC regulatory expectations, internal policies and controls, and audit requirements.
• Partner with Compliance/Risk to track control design, testing readiness, and remediation of issues and findings.
• Coordinate UAT, operational readiness, SOP updates, training plans, and change adoption.
• Facilitate continuous improvement leveraging Agile/SAFe practices and ITIL service transition where applicable.
• Define and monitor program KPIs (e.g., KYC cycle time, hit rates, review SLAs, false positive reduction, control effectiveness).
• Use data to inform prioritization, quantify impact, and communicate outcomes.

• Program/project management experience delivering cross‑functional initiatives.
• Experience in technology and/or banking/financial services environments.
• Demonstrated experience managing strategic roadmaps, dependencies, budgets, and timelines.
• Proven stakeholder management with strong written and verbal communication skills.
• Hands‑on work with AML/KYC, Fraud, Sanctions, Transaction Monitoring, or Customer Due Diligence programs.
• Exposure to regulatory change programs, control frameworks, or audit life cycles.
• Familiarity with Agile tooling (e.g., Jira/Azure Dev Ops), Confluence, and data/BI (e.g., Power BI/Tableau) for reporting.
• Experience coordinating third‑party vendors or managed services related to KYC onboarding.
• Background collaborating with Product, Engineering, and Ops to translate requirements into deliverables.
• Certifications:
  
  PMP, SAFe (e.g., SAFe Agilist/POPM), and ITIL preferred but not required.

• Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads programs/projects requiring planning and communication across multiple segments, channels, or lines of business. Typically, program size may reach or exceed $10m.
• Assists with or manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
• Monitors the program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
• Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise…