Service Delivery Center - Technology Consulting - ServiceNow - Senior - Phoenix

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** Service Delivery Center, Service Now Developer - Hardware Asset Management (HAM)*
* In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our Service Now Developer you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

You'll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

** The team*
* Our Service Now Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages various Service Now modules, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

The Service Now Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

** What we look for*
* We are seeking an experienced Service Now Developer with strong expertise in Hardware Asset Management (HAM) to support the design, configuration, and enhancement of HAM capabilities on the Service Now platform. The role requires hands-on development skills, deep understanding of asset lifecycle management, and experience integrating discovery and procurement data sources.

** Your key responsibilities*
* The Service Now Developer will assist in project implementations while driving thought leadership through deep expertise in the Service Now platform, its product capabilities, and related technologies. This role involves designing, developing, and maintaining solutions in a client-consulting environment, with a focus on areas such as IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), Discovery.

** Skills and attributes for success*
* + Configure and customize Service Now Hardware Asset Management (HAM / HAM Pro).

+ Develop asset lifecycle processes including request, procurement, receiving, deployment, loaner, refresh, and disposal.

+ Configure hardware models, asset classes, stockrooms, and lifecycle workflows.

+ Develop Business Rules, Client Scripts, UI Policies, Flow Designer flows, and scheduled jobs.

+ Integrate HAM with CMDB and maintain CI-Asset relationships.

+ Integrate with third-party discovery tools (SCCM, Intune, Jamf, etc.).

+ Troubleshoot reconciliation and data quality issues.

+ Automate receiving, deployment, stock transfers, and asset retirement.

+ Support warranty tracking, refresh planning, and asset reuse.

+ Build reports and dashboards for asset visibility and compliance.

+ Support SIT, UAT, and production deployments.

+ Manage update sets and release activities.

+ Provide post-go-live support and defect resolution

+ Willingness to travel a minimum of 20%.

** To qualify for the role, you must have*
* + 3-5+ years of Service Now development experience.

+ Strong hands-on experience with HAM / HAM Pro.

+ Service Now Certified System Administrator (CSA) is required.

+ Certified Implementation Specialist (CIS-HAM) is highly preferred.

+ Strong scripting and Flow Designer experience.

+ Proficiency in JavaScript, REST/SOAP APIs, and Service Now platform capabilities.

+ Solid understanding of CMDB, IT Asset Management (ITAM) processes, and best practices.

** Ideally, you'll also have*
* + Experience implementing Service Now HAM Pro advanced capabilities, including hardware lifecycle automation, asset audits, stockroom management, asset reclamation, and transfer orders.

+ Strong understanding of CI-Asset synchronization, reconciliation rules, IRE framework, and CMDB data governance best practices.

+ Experience integrating HAM with endpoint and discovery tools such as SCCM, Microsoft Intune, Jamf, Tanium, Nexthink, or Service Now Discovery.

+ Familiarity with procurement and financial integrations, including PO integrations (e.g., SAP, Ariba, Oracle), contract linkage, warranty tracking, and asset cost visibility.

+ Experience designing and implementing asset normalization, model management, and data quality controls.

+…