Oracle CX; Fusion Service Cloud Principal Consultant

Oracle CX (Fusion Service Cloud) Principal Consultant

State / Region / Province

Arizona, Connecticut, Indiana, North Carolina, Texas

Country

USA

Skills

Domain

Consulting

Interest Group

Company

ITL USA

Requisition

145299

Infosys is seeking a Principal Consultant with experience on Oracle CX Cloud including implementation of Oracle Fusion Service Cloud, Oracle Digital Customer Service
, and related modules and technologies. The ideal candidate will possess in-depth expertise in Oracle Fusion Service and Digital Customer Service, complemented by experience with other Oracle CX modules and a broad understanding of other Oracle Fusion Apps. This role will require leading implementations and contribution to different phases of project lifecycle including leading requirements gathering, solution design, and play an important role in the configuration, development, and deployment of the Oracle Cloud solution.

The role will require to collaborate with cross-functional teams including developers, analysts, and project managers to deliver high‑quality solutions. The person will also guide teams on project processes and deliverables.

• Location for this position is Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. This position may require relocation and/or travel to client/project location.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 11 years of experience in Information Technology

Minimum 8 years of experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, and related technologies

Experience in Architecture/Design /Detailing of processes and problem definition.

Knowledge and experience of implementing Service Request Management, Knowledge Management, Digital Customer Service and Omnichannel features with Fusion Service Cloud.

Strong understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair

Skilled with application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, reporting and analytics.

• Knowledge of Webservices based integration

PoC ideation, creation and demonstration to client

• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Perform role of a Principal Consultant at onsite / offshore and work with offshore team on deliverables.

Should have done at least 2 green field implementations and have experience in working in projects with Agile methodology.

Good analytical and communication skills

Should be able to build strong business partner interactions with client stakeholders.

Experience and desire to work in a Global delivery environment

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.