Tech Analyst II

This role will serve as the primary on-site IT resource for practice locations, providing hands-on support for hardware, software, networking, and clinical technology systems. The Field Technician will spend  their time traveling between practice sites to deliver in-person IT support and ensure seamless technology operations. When not traveling, this role will contribute to service desk support remotely, This is a full-time role onsite in Phoenix, AZ.

** Responsibilities
* * Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
** Key Competencies
** Knowledge and understanding of best practices for service management. An ability to think critically about systems and adjust as needed. Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process. Proven experience of change management and the ability to qualitatively introduce updates to the technology operating environment. Strong communication skills, including the ability to be influential and persuasive with stakeholders.

An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the Service Desk. An ability to recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low. Strong knowledge of hardware, software, and network troubleshooting.

Strong technical ability with working knowledge of MS Servers

Experience with remote management of client computers and servers. Strong knowledge for performing:
Azure Cloud experience a plus
** Qualifications
* * 3 – 5 years of recent experience in an IT role, service desk, and helpdesk

Healthcare related experience is a plus Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
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