Design Manager - UX​/UI

Overview

The UX/UI Manager partners with Product, Developers, Marketing, Ecomm, Creative Pods, and external agency partners to lead customer-first digital experiences across Sprouts touchpoints. This role guides UX/UI projects from concept through delivery while ensuring alignment with brand strategy, business goals, and retail realities. The UX/UI Manager supports the Sr. Creative Director in evolving Sprouts’ digital experience with work that delivers on performance metrics, customer insights, and brand standards.

• Owns and evolves Sprouts’ digital experience strategy, ensuring alignment with brand vision, customer expectations, and enterprise business priorities.
• Translates business priorities into clear journeys, wireframes, prototypes, and UX/UI recommendations.
• Leads UX/UI initiatives from concept through launch across cross-functional teams and agency partners.
• Aligns stakeholders and agency partners around UX priorities, ensuring consistent experience decisions across projects.
• Shapes early-stage business and product concepts by embedding customer experience strategy into initiative planning and investment decisions.
• Ensures consistency of look, tone, voice, accessibility, and usability across digital marketing and customer experience assets.
• Manages shifting priorities across complex projects while maintaining timelines and stakeholder alignment.
• Presents work in Creative Review, Creative Strategy, and Executive Leadership forums to move projects forward.
• Establishes and governs enterprise UX frameworks, design systems, accessibility standards, and scalable processes to ensure consistency and efficiency across all digital touchpoints.
• Monitors retail trends, emerging technologies, and customer expectations to inform Sprouts experiences.
• Owns UX performance strategy, defining success metrics tied to conversion retention, engagement, and revenue; translates insights into prioritized experience improvements.
• Champions experimentation, continuous improvement, and collaborative problem solving.

• Bachelor’s degree in UX Design, Human-Computer Interaction, Graphic Design, Visual Communications, or related field preferred.
• 8–10+ years UX/UI experience, preferably in retail, grocery, e-commerce, marketplace, or consumer apps.
• Strong portfolio demonstrating concept development and shipped customer experiences.
• Experience collaborating across Product, Development, Marketing, Ecomm, and agency teams.
• Knowledge of UX research methods, usability testing, accessibility standards, and design systems.
• Proficiency with industry tools such as Figma, Adobe Creative Suite, prototyping tools, and collaboration platforms.
• Understanding of e-commerce, loyalty programs, pickup & delivery, or omnichannel retail a plus.
• Strong conceptual thinking, communication, and presentation skills.
• Ability to influence stakeholders and guide projects without direct authority.
• Strong organizational skills with ability to manage multiple initiatives simultaneously.
• Thrives in a fast-paced environment where priorities shift frequently.
• Demonstrates accountability, curiosity, collaboration, and a solutions-oriented mindset.
• Retail or agency experience preferred.

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate standard office equipment including computer, telephone, and other devices requiring repetitive hand and eye movement.
• Ability to sit or stand for extended periods of time.
• Occasional travel to meetings, store locations, or project reviews as needed.

The above statements are intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties, responsibilities, or requirements. Sprouts’ management reserves the right to amend duties as business needs evolve.

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and…