Director, Delivery Excellence – Value Delivery Operations

Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.

Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.

What Cognite is Relentless to achieve

We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

We are looking for a Director, Delivery Excellence based at Global HQ in Tempe, AZ who treats the professional services arm as a strategic value‑creation engine—not a project factory. You bring a top‑tier management consulting toolkit (MBB or equivalent), pattern‑recognition from complex transformations, and the ability to turn insight into operating mechanisms that scale across a global, multi‑region services business.

You are the person executives trust to frame the hardest questions, structure the analysis, and turn decisions into crisp narratives and repeatable practices. You are equally comfortable in an executive strategy session, a board prep meeting, or a working session with regional delivery leaders dissecting margins, outcomes, and ways of working. You lead through structured thinking, data, and narrative, and you influence through clarity, trust, and cross‑functional alignment.

You see every engagement, playbook, and review as a chance to raise the bar on how Cognite delivers value: sharper scoping, cleaner execution, stronger commercial discipline, and clearer proof of impact.

We’re seeking a Director, Delivery Excellence – Value Delivery Operations who owns the backbone of delivery excellence: frameworks, reviews, narratives, and strategic work that keep the services organization focused, aligned, and performing. You will be a primary strategic partner to the VP, Operations – Value Delivery, the Chief Services Officer, and regional delivery leadership.

• Elevate delivery standards and ways of working globally, while enabling regional nuance.
• Shape and drive the services operating calendar, materials, and forums that move the business.
• Produce crisp, insight‑rich narratives and “future‑back” views (e.g., 2‑year roadmaps) that guide investment and focus.
• Orchestrate how operations (finance architecture, analytics/capacity, and delivery excellence) show up as a single, integrated team.

• Design, refine, and codify the end‑to‑end delivery excellence framework for Value Delivery, from opportunity shaping and scoping through delivery, value realization, and renewals.
• Partner with regional Value Delivery leaders and the PMO to hard‑wire standards, playbooks, and rituals that drive consistent, repeatable success across regions and industries.
• Own the Pro Serve delivery “playbook library” (methodologies, templates, checklists, decision‑rights) and keep it current with best practices and field lessons.
• Clarify roles and operating mechanisms across the Operations team (VP Ops, this role, Technical/Analytics) and Service Offerings so all aspects of operations are fully accounted for.

• Act as a key strategic partner to regional Value Delivery leaders, helping them interrogate their business (pipeline, utilization, margin, outcomes) and translate insight into action.
• Prepare and facilitate performance reviews and forums where regions compare results, share playbooks, and align on global improvements—focused on decisions and follow‑through, not status.
• Support regional leaders in framing and pitching investment cases (capacity, partners, new offerings) with data, scenarios, and narratives that resonate with the executive team.
• Apply global standards…