IT Upgrade Technician, WIN

IT Upgrade Technician, WIN
11

Phoenix, AZ

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

We’d love for you to join us and make your mark on the future of technology.

Full Time

Connection has a fantastic opportunity through our Technical Staffing division for a Windows 11 Deployment Technician to support an enterprise-wide device refresh and upgrade initiative. This is a contract opportunity supporting onsite deployment activities in Phoenix, Arizona. As a consultant, you are eligible for some benefits. We are seeking experienced and professional Windows 11 Deployment Technicians to support a large-scale desktop and laptop refresh initiative.

This role will focus on hardware replacement, Windows 11 upgrades, troubleshooting, and end‑user support. Candidates must have prior Windows 11 upgrade experience and be comfortable working independently after initial training. This is a hands‑on technical role requiring strong troubleshooting skills, attention to detail, and the ability to coordinate effectively with onsite teams to minimize business disruption.

• Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project.
• Execute Windows 11 upgrades on compatible devices.
• Troubleshoot upgrade failures and perform remediation to ensure successful deployment.
• Transfer user data and validate application functionality post‑upgrade.
• Coordinate with site teams and end users to minimize downtime and operational disruption.
• Document device status, deployment progress, and update asset management systems accurately.
• Lift and transport equipment (up to 30 lbs. as needed) during device replacement activities.
• Diagnose and resolve Windows 11 configuration, driver, and compatibility issues.

• Prior hands‑on experience performing Windows 11 upgrades and device refresh projects.
• Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility.
• Experience replacing desktops and laptops in enterprise environments.
• Ability to work independently after initial direction and training.
• Professional, mature demeanor with strong communication skills.
• Experience updating asset management or ticketing systems.
• Ability to lift up to 30 lbs. as needed.