Production Support Engineer

Production Support Engineer - Enterprise Identity App Support

We are seeking a skilled and motivated Application Support Engineer to join one of the worlds largest multinational financial services corporation that specializes in payment cards. In this role, you will be responsible for providing technical and operational support for their Enterprise Identity platforms. You will work closely with Product, Engineering, SRE and Program teams in building online identity capabilities, that leaves a lasting world class experience with their customers.

Responsibilities

• Proactively work on automated alerts, incidents towards resolving customer and system issues
• Conduct root cause analysis and resolution of problems for Enterprise Identity Applications.
• Participates in the development and deployment of preventive maintenance procedures.
• Triaging and troubleshooting application and system issues.
• Participates in Disaster Recovery Testing.
• Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation.
• Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories.
• Handling executive escalations reported via incidents, driving production incident resolution calls collaborating with multiple stakeholders

Skills Required

• Bachelor’s degree in computer science or related field.
• Good understanding on Information technology service management (ITSM) concepts.
• Experience in production support/service delivery/operations support environment. Good to have a security background with stress on authentication and cyber security
• Hands on experience with observability monitoring toolset with servers and application performance tools (Eg. Splunk, ELF, Dynatrace or other open source tools)
• Building APIs and micro services and experience working with application performance monitoring
• 2+ years of experience in all aspects of designing, developing, managing system automations using scripting/Ansible/Python/Java etc.) and AI operations systems.