A630-Software Project Coordinator

We have an opening for a Software Project Coordinator role (Job ) in Phoenix, AZ. The role requires a U.S. citizen with 1‑2 years of experience in project coordination, a solid understanding of software licensing and asset management, and proficiency with tools like Service Now and Google Suite. Candidates should be detail‑oriented, organized, collaborative, and comfortable working 100% onsite (with potential for hybrid in the future).

Must be a U.S. citizen; visa support is not available.

Fully Onsite: Comfortable working 100% onsite in Phoenix, AZ, with potential for hybrid work later.

Contract Flexibility: Open to a 6‑month contract with possible extension, and able to work on a W2 ($25‑$30/hour) or Corp‑to‑Corp ($25‑$33/hour) basis.

• 1‑2 years in project coordination, ideally in IT or software asset management.
• Experience in IT ticketing systems (Service Now preferred) and providing customer support.
• Familiarity with software procurement, license compliance, or vendor coordination.

• Familiarity with software licensing, compliance, and asset management methodologies.
• Ability to manage software purchases, negotiate with vendors, and ensure compliance with licensing agreements.
• Maintain accurate license inventories and entitlement records.

• Hands‑on experience with Service Now for IT ticketing.
• Google Suite for collaboration; familiarity with Microsoft Suite is a plus.

• Software Acquisition and Compliance:
  Manage software purchases, negotiate with vendors, ensure licensing compliance, and maintain accurate license inventories.
• Customer Support:
  Handle technical assistance requests via phone, chat, or email, advise users, and follow up to resolve issues.
• Change Management:
  Administer software change processes, collaborate with vendors and IT teams.
• Problem‑Solving:
  Research issues, analyze data (e.g., license counts and costs), and escalated urgent matters.
• Documentation and Tracking:
  Track problems, document resolutions, and maintain accurate records.
• Cross‑Functional
  
  Collaboration:
  
  Work with business and technical teams to communicate software status, solve problems, and implement changes.

• Organized Multitasker:
  Balance and prioritize multiple tasks.
• Independent and Collaborative:
  Work independently with high productivity while building partnerships.
• Process‑Driven:
  Adhere to IT processes, standards, and governance.
• Customer‑Oriented:
  Empathetic and patient customer service skills.
• Analytical:
  Research, analyze, and interpret data related to software licenses and costs.
• Detail‑Oriented:
  Deliver high accuracy in documentation and asset management tasks.
• Proactive:
  Identify and escalated urgent issues and follow up to ensure resolution.

• Methodical:
  Enjoy structured processes and ensuring compliance with IT standards and licensing agreements.
• Team Player:
  Thrive in collaborative environments, building relationships with business, technical, and vendor teams.
• Tech‑Savvy:
  Curious about IT concepts and comfortable learning new tools and systems.
• Reliable:
  Take ownership of tasks and maintain accountability for accurate records and timely issue resolution.
• Adaptable:
  Comfortable with a contract role and potential changes in work arrangement.

• Education:
  
  A degree in IT, business, or a related field is beneficial but not required.
• Certifications:
  
  ITIL Foundation, Certified Software Asset Manager (CSAM), or Service Now training are a plus.

A recent IT graduate or early‑career professional with 1‑2 years of experience as an IT coordinator or service desk analyst. Has used Service Now to manage IT tickets and Google Suite for collaboration in a professional setting. Comfortable handling software license tracking, responding to user inquiries, and working with vendors to resolve issues. Strong organizational skills, with a track record of maintaining accurate records and managing multiple priorities.

Based in or willing to relocate to Phoenix, AZ, for a fully onsite role, and open to W2 or Corp‑to‑Corp arrangements.