ServiceNow Manager

** Position Summary** :
The Manager Software Development - Service Now is responsible for leading a team in the design, development, configuration, and maintenance of solutions on the Service Now platform. This role ensures the platform is leveraged to its full potential, aligning with the organization's strategic goals, best practices, and governance standards. The manager will be a key driver for innovation, platform stability, and delivering high-quality, scalable solutions across various Service Now modules (e.g., GRC, HRSD, ITOM, ITSM, Sec Ops, etc.).

Primary Responsibilities

+ Lead, mentor, and manage a Service Now development team and administrators, fostering a collaborative, innovative, and high-performance team culture

+ Conduct performance reviews, provide coaching, and support the career development of team members

+ Manage the team's workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework

+ Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability

+ Oversee the Software Development Lifecycle (SDLC) for Service Now projects, from requirements gathering and design to deployment and post-implementation support

+ Define and manage the Service Now development roadmap, ensuring alignment with overall business and IT strategy

+ Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards

+ Drive continuous improvement and innovation on the Service Now platform, evaluating new features and releases

+ Manage vendor relationships related to the Service Now platform, including coordinating platform upgrades and patch management

+ Manage platform governance, including security, performance, and compliance

Preferred Requirements

+ 7 years of experience in the Service Now ecosystem, with at least 3 years in a technical leadership or management role

+ Exceptional leadership, mentoring, and team-building skills

+ Proficiency in scripting languages used in Service Now development

+

Experience with Service Now integrations with third-party systems

+ Ability to manage multiple complex projects simultaneously in a fast-paced environment

+ Strong analytical, problem-solving, and conflict resolution abilities

*
* MINIMUM QUALIFICATIONS:

*
* + Minimum 5 years of experience managing software development teams.

+ Minimum 5 years of experience working in software development.

** This position is a hybrid role. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote. Our HQ address is 5353 E City North Drive Phoenix, AZ*
* ** Pay Range:*
* The pay range for this position is $ to $
* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

* documents/Pay-Transparency-City-County
- ** Bonus Plan Details (if applicable):*
* Bonus - Annual Incentive ("MIP") Target, 20% Annual

** Rewarding Compensation and Benefits*
* Eligible employees can elect to participate in:

- Comprehensive medical benefits coverage, dental plans and vision coverage.

- Health care and dependent care spending accounts.

- Short- and long-term disability.

- Life insurance and accidental death & dismemberment insurance.

- Employee and Family Assistance Program (EAP).

- Employee discount programs.

- 401(k) plan with a generous company match.

- Employee Stock Purchase Plan (ESPP).

- Paid Time Off (PTO)

- Benefits:  

_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._

EEO STATEMENT:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

** ABOUT THE COMPANY*
* Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations,…