PC Technology Operations Analyst

" Execute large-scale imaging of desktop and laptop systems using enterprise-standard tools and procedures built on Microsoft Intune Autopilot.
" Configure devices with a standardized Windows 11 baseline, incorporating customized line-of-business applications based on specific user requirements.
" Prepare systems for deployment, including boxing/unboxing and hardware upgrades (RAM, HDD, etc.).
" Troubleshoot hardware and software issues and escalate unresolved problems as needed.
" Maintain accurate records in IT ticketing systems for all imaging and configuration tasks.
" Collaborate with the onsite Lead Engineer and other IT teams to ensure smooth deployment and integration of systems.
" Follow established operational procedures for processing PC configuration requests and orders.
" Ensure compliance with security protocols and quality control standards.

Qualifications:

" Strong experience with Windows 11 and Windows 10 operating systems.
" Familiarity with Active Directory, Microsoft Office Suite, and imaging tools (e.g., Intune Autopilot, SCCM, OSD).
" Knowledge of PC hardware components and peripheral devices.
" Excellent troubleshooting and problem-solving skills.
" Ability to work in a fast-paced environment and manage multiple tasks.
" Strong communication and customer service skills

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.