Taxpayer Services - Analyst

Taxpayer Services - Analyst

Ready, set, go! Put your career in motion with a fantastic, new opportunity. Join our team as an Taxpayer Services - Analyst for an impactful role with a respected public agency, where you’ll help modernize tax services and shape innovative solutions that support thousands of customers.

• Pay Rate: $29/hr
• Location:
  
  Phoenix, AZ 85007
• Schedule:
  
  Mon-Fri, 8AM-5PM
• Set Up:
  Candidate must be local - primarily remote, with occasional in‑office days required
• Employment Type:
  
  1 Year-Contract

• Analyze taxpayer services eServices programs, policies, and procedures to improve operational efficiency and effectiveness
• Identify and eliminate nonvalue‑added process steps, contributing to continuous improvement across the division
• Serve as a liaison between the Information Technology section, software vendors, and business users
• Engage with internal and external customers, and assist with moderately complex vendor inquiries
• Compile and report regular findings and insights for management
• Conduct specialized management studies and coordinate project planning as needed

• Experience with business/management analysis of eServices programs (from a business, not software development, perspective)
• At least 1 year of tax service, government/public/regulatory compliance, or accounting experience
• Customer Service/Technical Support experience with internal, external, or third‑party customers
• Familiarity with XML (Altova XMLSpy), SQL (Microsoft SQL Server Management Studio), and Azure Dev Ops (preferred but not required)
• Quality Assurance testing skills and a knack for methodical problem‑solving using analytical methods

• Knowledge of public administration, effective planning/organization, and contemporary business practices
• Familiarity with automated information systems analysis, design, and implementation
• Effective verbal, written, and listening communication skills, plus strong organizational and interpersonal skills
• Proficiency with Windows PCs, MS Office Suite, and Google Suite applications
• The ability to manage multiple projects simultaneously in high‑pressure situations

Once you apply, you’ll move forward if your skills and experience are a great fit. If this position isn’t the perfect match, you’ll still remain in our network, opening the door to future roles!

Helping you discover what’s next in your career is what we’re all about. Let’s get to work—apply to be an Taxpayer Services - Analyst today!

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Employees are entitled to earn paid sick leave under the applicable state or local plan.

Click the link for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.