Operations Analyst

Company Overview

Verra Mobility is a global leader in smart mobility, developing technology‑enabled solutions that facilitate safe and efficient movement worldwide. Our products range from red‑light and speed enforcement cameras to connected tolling systems that process nearly 165 million transactions each year across 50+ tolling authorities.

The Operations Analyst works within the Verra Command Center (VCC) – a 24/7 remote technical support and oversight team that ensures roadside monitoring and enforcement sites remain operational across the United States and Canada. The analyst supports orchestration tasks such as intake, record keeping, data management, device validation, and trend analysis to enable smooth operation of roadside, server, and remote facilities.

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve discrepancies or issues.
• Design and implement technology solutions for tracking and reporting to increase efficiency.
• Coordinate with VCC Operations teams, including Managers, Supervisors, and technicians for remote technical support verifications, downtime reporting, and equipment tracking.
• Maintain VCC documentation and databases with meticulous attention to detail.
• Assist with inventory, asset tracking, invoicing, parts tracking, and related records.
• Retrieve records such as certifications and device logs for legal and public records requests.
• Work in a fast‑paced operational environment, independently and with minimal supervision.
• Manage multiple tasks on time, including ticket administration and communications.
• Learn in an on‑the‑job training environment and participate in daily stand‑ups and backlog sessions.
• Perform other duties and/or special projects as assigned.
• Identify opportunities to improve service offerings.
• Adhere to customer‑specific procedures, SLAs, and team KPIs.
• Show willingness to learn new technologies.

• Bachelor’s degree in business, IT, statistics, or related field, or 3+ years of operations, remote troubleshooting, or analytical experience.
• Advanced skill in Microsoft Suite (Word, Excel, PowerPoint), Power BI Pro, Visio, Outlook.
• Preferred Lean Six Sigma certification.
• Preferred Agile Scrum certification (Scrum Master, Product Owner, or Scrum Fundamentals).
• Knowledge of analysis techniques, reporting strategies, and data management.
• Experience with scripting or programming languages such as Power Shell, Visual Basic, or Python.

• Own It – focus on high performance and accountability.
• Do What’s Right – promote integrity and ethical behavior.
• Lead with Grace – express humility, compassion, and candid communication.
• Win Together – collaborate, respect differences, and foster an inclusive environment.

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Technology, Information and Internet

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.