System Support Professional

About the job Payments System Support Professional

Payments System Support Professional needs 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Payments System Support Professional requires:

• Bachelor's degree, equivalent military/law enforcement, and/or joint operations center financial experience
• Business analyst
• Data analyst
• Awareness & knowledge of incident management, business resilience, and payment operations
• A self-starter with the ability to proactively identify individual priorities based upon team goals
• Payments
• Problem solving, incident management
• Leading & coordinating troubleshooting meeting
• Reporting and analytics
• Defining, writing user requirements
• Identifying and managing risk and escalations
• Train others on new processes
• Writing new procedures

Payments System Support Professional needs:

• Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms
• Triage and elevate cases with Legal, Compliance, and Regulatory Relations
• Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required