Clinical Service Desk Analyst
Listed on 2026-03-01
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IT/Tech
IT Support, Technical Support
Overview
Location: Phoenix, AZ
Description:
Job Title: Clinical Service Desk Analyst I
Location: – Hybrid
Employment Type: Contract – 6months
ResponsibilitiesMaintain current knowledge of healthcare IT trends, clinical practices, regulatory requirements, and organizational workflows.
Answer, log, triage, and resolve user requests via calls, emails, and messages. Escalate issues as necessary and document all interactions.
Advocate for clinical workflow alignment with EHR systems, ensuring patient safety and confidentiality.
Collaborate with IT clinical application teams, educators, and other departments to investigate and resolve system issues.
Utilize knowledge bases and online tools; assist in training peers; support project implementations and post-go-live evaluations; escalate critical issues immediately.
Support users at all levels; work in a fast-paced, multi-tasking environment; act as a change agent across projects.
Bachelor’s degree in computer science or a related field OR
Clinical license/certification OR
2 years in a clinical environment and/or technical support for clinical applications.
Experience with EMRs such as Cerner, PACS, or related systems.
Proficiency with office applications and integrated clinical systems.
Strong communication, analytical, critical thinking, and problem-solving skills.
Ability to work independently and collaboratively in a multidisciplinary healthcare environment.
Intermediate skills in Microsoft Office applications.
Additional clinical certifications (e.g., PT/OT, RT, RHIA, RHIT, CCS, CPC, CHFM, ARM, CPP, CHPA).
Additional experience or education in clinical applications and healthcare technology.
Extensive sitting; some standing and walking.
May lift up to 20 lbs.
Requires computer and phone use; visual acuity; ability to communicate clearly.
Possible off-site travel.
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